Frequently asked questions about DTH recharges through Amazon
Note: Amazon Pay balance will be the default payment method for DTH recharges. You can uncheck this option if you wish to use different payment method.
Recharges are done almost instantly. However, it may take up to 20 seconds or more for the confirmation screen to come up post recharge. You will also receive SMS and Email notifications confirming the same.
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Offers or promotions if any will be visible on the DTH recharge screen.
No, a DTH recharge cannot be cancelled.
Credit cards, debit cards, net banking and Amazon Pay balance can be used to do a DTH recharge
Please ensure that you add the correct details, while requesting a recharge. Sometimes the delay might also be possible due to technical issues. We recommend that you retry performing the recharge after sometime in such cases.
Payments made through Amazon Pay balance will be refunded instantly for such transactions. For payments made through credit card, debit card or net-banking, the refund will be processed in 2-4 business days, depending upon the bank's policy. Your bank usually sends you an SMS once the refund is successfully credited.
The recharge successful notifications (SMS and email) include a reference number. Please reach out to the DTH operator customer care stating the reference number and request support.
In such cases, if the recharge is not successful within 2 days, the order will be cancelled and a refund will be processed to the original payment method used.
A payment receipt for your recharge transaction can be downloaded from the respective order details page from Your Orders
|Recharge Order Status||Result|
|Success||Recharge was successful, confirmation sent to registered email ID and mobile number.|
|Failure||Payment refunded to original payment method.|
|Pending||Recharge request pending with operator, payment will be refunded to original payment if recharge is not successful within 2 working days.|
You can raise a complaint for the BBPS DTH operators - Sun direct, Tata Sky and Dish. Please enter your BBPS reference number, select the issue code and describe the issue and submit a complaint in this link. You can raise only one complaint for one BBPS reference number. Please note that Amazon does not look into these complaints and will not be sending any notification when the complaint gets resolved.
Please use this link to check the status of your complaint. Your complaints are resolved by NPCI appointed operating units and the SLA ranges from 4-7 working days. If you are raising a complaint for a transaction done outside Amazon, please note that you will be able to raise a complaint for a BBPS reference number only if the mobile number associated with the transaction is the same as the mobile number registered with Amazon.
Yes, if the DTH operator is on boarded on BBPS, you can check the status of the transaction because BBPS is an inter-operable system. Enter the BBPS reference number in the ensuing link (to be hyperlinked) to check the status of the transaction. Please note that you can check the status of the transaction only if the mobile number associated with the transaction matches with the mobile number registered with Amazon.
As of now, three DTH players are a part of the Bharat Bill Pay system namely, Sun Direct, Tata Sky and Dish TV. BBPS (Bharat Bill Pay System) is a National Payment Corporation of India driven initiative - which enables interoperable bill payment services to customers and provide instant confirmation of payment. NPCI, as the central unit, will also undertake clearing and settlement activities related to transactions routed through BBPS enhancing customer confidence and experience.
Yes, there are purchase limits in place for recharges. In case multiple recharges are placed through the same Amazon account / or multiple Amazon accounts to abuse the recharge system, we reserve the right (in our sole discretion) to cancel any recharge order without providing any prior notice to you.
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