DTH Recharges

Frequently asked questions about DTH recharges through Amazon

What are the offers running currently?

All offers are listed at:

My payment is successful but my order status still shows as 'pending'.

  • Recharges take anywhere between 10 seconds to 20 minutes for completion. Please check status after 20 minutes.
  • You can check the latest status of the recharge by visiting Your Orders section and clicking on the respective order.
  • If your recharge is successful, we will send you a confirmation email and SMS. You can also check the status of recharge from your operator by quoting the Operator Reference Number.

My recharge failed but payment was successful, why so? When will I receive a refund?

If the details you entered for your recharge plan are valid, the recharge will be successful. In cases of incorrect details or technical failure, the payment goes through but recharges fail at the service provider’s end.

  • Recharges done using Amazon Pay balance will be refunded instantly for such failed transactions.
  • For other payment methods, the refund will be processed in 2-4 business days, depending upon your bank's policy. Your bank usually sends you an SMS once the refund is successfully credited.

Why am I unable place a DTH recharge order?

Please ensure that you add the correct details, while requesting a recharge. Sometimes the delay might also be possible due to technical issues. We recommend that you retry performing the recharge after sometime in such cases.

How can I find my Subscriber ID/ Customer ID / Smart Card Number?

Airtel Digital TV
  • Customer ID is a 10-digit number that starts with the digit '3'
  • To know your customer ID, press 'Menu' on your DTH remote and choose My account
Dish TV
  • Recharge can be done using the registered mobile number or the viewing card number
  • Viewing card number is 11-digits long and starts with the digit '0'
  • You can find this at the back of the card inserted in the set-top box
Sun Direct
  • Smartcard number is printed at back of the card inserted in the set-top box.
Tata Sky
  • Recharge can be done using the registered mobile number or the subscriber ID.
  • Subscriber ID is a 10-digit number that starts with the digit '1'
  • To view the Subscriber ID, press home button on the DTH remote
Videocon D2H
  • To find your subscriber ID, send SMS 'ID' to 566777 from your registered mobile number

Can I cancel my DTH order?

No, a DTH recharge once placed cannot be cancelled.

More Questions

How can I recharge my DTH?

  • You can recharge your DTH on the Amazon.in website, mobile site or mobile app. Just go to the DTH Recharge option and follow the on-screen instructions.
  • Select the operator and enter the subscriber ID/customer ID/ Smart Card No/Registered Mobile Number.
  • Enter the amount and click Pay. After payment is successful, you will receive a confirmation email and SMS.

I am not happy with the operator resolution provided, can I raise a complaint?

  • Yes, you can raise a complaint via BBPS (Bharat Bill Pay System), a National Payment Corporation of India initiative which enables interoperable bill payment services to customers. As of now, four DTH players are part of the BBPS: Sun Direct, Tata Sky, Dish TV and Videocon D2H.
  • Please enter your BBPS reference number, select the issue code and describe the issue and submit a complaint in this link.
  • BBPS number can be found on order details page on Your Orders. You can raise only one complaint for one BBPS reference number.
  • If you are raising a complaint for a transaction done outside Amazon, please note that you will be able to raise a complaint for a BBPS reference number only if the mobile number associated with the transaction is the same as the mobile number registered with Amazon.

How long does BBPS issue resolution take?

  • Please use this link to check the status of your complaint. Your complaints are resolved by NPCI appointed operating units and the SLA ranges from 4-7 working days.
  • Please note that Amazon does not look into these complaints and will not be sending any notification when the complaint gets resolved.

I paid my DTH recharge outside Amazon, I want to know if my recharge is successful. Can I check the transaction status on Amazon?

  • Yes, if the DTH operator is onboarded on BBPS, you can check the status of the transaction because BBPS is an inter-operable system.
  • Enter the BBPS reference number here to check the status of the transaction.
  • Please note that you can check the status of the transaction only if the mobile number associated with the transaction matches with the mobile number registered with Amazon.

Why do I see a BBPS logo on my DTH recharge page?

  • As of now, four DTH players are part of the Bharat Bill Pay System (BBPS): Sun Direct, Tata Sky, Dish TV and Videocon D2H. You will see the BBPS logo if you try to recharge any of these operators.
  • NPCI, as the authorized central unit for BBPS, will also undertake clearing and settlement activities related to transactions routed through BBPS, enhancing customer confidence and experience.

Are there any purchase limits for recharges?

  • Yes, there are purchase limits in place for recharges.
  • If multiple recharge orders are placed through the same Amazon account or multiple Amazon accounts that amounts to unfair usage of the recharge system, we reserve the right at our sole discretion to cancel any recharge order without prior notice.

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