We have been using this product for more than two years and this product is worth every penny. It is very easy to use and makes fluffy soft rotis. Then why Iam writing this review now?Here it is why.. After 2.5 years of regular use, for some reason the pressing handle got broken and we have tried all local shops to replace it. After days of effort to replace the handle we almost lost our hope as its parts were not available anywhere. Finally as a last hope my wife wrote an email to Bajaj vacco with this concern. Their response was overwhelming. They understood our concern and immediately took action. The very next day they couriered the part to us. We were like "whoa"... and realized this is by far the best customer service we ever experienced. It is not easy to impress me, but this one got me.