Product was delivered to me on 16th November 2018. When I checked from outside, no physical damage could be identified. Keeping faith in Amazon, I had delayed the installation & recently on 25th December 2018, it was installed by a technician from Elica. When technician checked the internal part of the chimney, it was completely broken & making loud noise on connecting to power. Since the replacement time is already over, so I have left with no option. Feeling cheated & a big regret for this purchase from Amazon.