I placed the order on 7th dec and got delivered on 13th. Bansuri came in a cylindrical carry case, inside was a PVC pipe to make it sturdy. I asked them to write my name and they did. You can tell them your preferred colour combo for the threads. I got what i asked. Bansuri feels well made and it is polished too. IT COMES WITH THE 7th HOLE and coz of this, You have to tell if u want a left handed flute. They generally send for right-handed ones. Overall I am satisfied with the flute so far. Thankyou subhash ji.