Hi Iqram, we are sorry to learn that your experience with our product has been dissatisfactory. JOHNSON BABY SKINCARE WIPES is developed with new advanced fiber technology that works like a sponge to effectively remove dirt and impurities. It holds the triple weight of moisturizing lotion, leaving a protective barrier that helps prevent nappy rash and is made with ultra-fine fabric. We would like to make it up to you and would like to take this up with our seller on Amazon. May we know which seller you have purchased the product from? We would like to address your concern, may we request you to contact us at email@example.com or 1 800 22 8111 to take this forward.