We received the product intact and it was delivered on time in February 2018. The quality and built is better than Gala. Firmer and steady. Living in a large Bungalow with a Battalion of household help, it continues to remain intact and function. Of course experiences differ and therefore every purchase is a Gamble. :-) :-)
Refill mops are wee bit expensive @ 400, but its worth changing them every month, depending upon the wear and tear. Refills are easily available on Amazon. For the driveways & external staircases: it's best to stick to the old fashioned mops wrapped around a Wiper.
From experience we've discovered, that with constant use (twice a day), the bearings have started giving trouble (after 6 months). A Change is needed. Every man made element has a life span. :-) :-)