So I got the iPhone XR just today. The product looks amazing. But unfortunately the Face ID is not working and there’s a glitch in the front camera’s portrait mode. That’s fine, it may happen. But what’s not fine is the pathetic service provided by amazon and apple. Firstly, amazon takes no responsibility of the product once sold. Talking about the giant, apple, the so called market leaders. Went to the service centre, after running a diagnostic the solution they came up with is sending the phone to Bangalore for repair. Like sending the new phone for repair is the practical solution that the company provides after charging a bomb for the product. And also to mention, amazon.in is not an authorised apple reseller. I guess this issue will be escalated to the consumer court. Thank you amazon and apple!