Frequently Asked Questions(FAQs)


Question 1. Can I avail all of these offers together?

Answer 1. Yes you can avail all offers for which your order is eligible! For example, suppose you want to buy a mobile phone with an Exchange offer and No Cost EMI. If you pay with an HDFC bank card using EMI, you will be able to avail Exchange discount + HDFC Bank Cash back + No cost EMI and you also get to start your EMI payments next year Jan ’18. If you pay with any other card, you will be still be able to avail Exchange discount + No Cost EMI
Please refer offer Terms & Conditions for each offer to check if you are eligible.

Question 2. Are there any exceptions?

Answer 2. Yes, if you use your HDFC Bank card to load Amazon Pay, then you will be eligible only for the Amazon Pay Cashback offer and not for the HDFC Bank Cashback. Refer to the HDFC Bank Cashback offer page for detailed list of exclusions from the offer

Question3. What if I cancel my order?

Answer 3. If you cancel all / part of your order, you will not be eligible for the offers or discounts on what you cancel. On cancellation your EMI (if used) will be canceled & you will not receive any cashback to your bank if after cancellation, the order total falls below minimum eligibility criteria. Your request for exchange will also be canceled.