Amazon launches its Customer Service facility in Pune
Pune, August 6, 2015: In line with its commitment to raise the bar for online shopping experience in India and offer customers’ unmatched convenience Amazon Development Centre (I) Pvt. Ltd. today announced the opening of a Customer Service facility in Pune. This is Amazon’s third Customer Service facility in India after the two sites in Hyderabad set up in 2005 and 2014 respectively.
The facility will support Amazon.in and Amazon.com with pre and post order customer service through various mediums like email, chat, phone and social media. It will also host teams that provide support to Amazon’s operations in India in the form of training, workflow etc. The center will help create employment for hundreds of Punekars. To know more about the opportunities in Pune please visit amhiringpune.com
Talking about the benefits of the Pune Customer Service facility, Raj Raghavan, Director Human Resources, Amazon India said, “Pune is a fast-growing, vibrant and young city with a great talent pool, infrastructure and growth potential. In line with our vision of building Amazon as Earth’s most customer-centric company, the Pune Customer Service facility will augment our capabilities to serve our customers better and enable Amazon to deliver consistently high levels of customer experience.”
Ever since its inception in India, Amazon has been relentlessly inventing on behalf of its customers. In 2014, Amazon.in had launched Hindi language phone support for customers enabling customers to select their preferred language option on the Contact Us page or through the Toll free and DID number.
Amazon.com opened on the World Wide Web in July 1995. The company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire phone, Fire tablets, Fire TV, and Amazon Echo are some of the products and services pioneered by Amazon.