Frequently Asked Questions


Offer period


– For all customers: 00:00 hrs 23rd June 2020 to 23:59 hrs, 30th June, 2020


1. What is the 10% Citibank Offer?


a) Offer on payment with Citibank Credit/Debit Cards and Credit Card EMI transactions (Citi Corporate and PayTM First cards are not included)
b) The offer is valid only on select categories/products. Please check the product page for offer eligibility
c) Minimum purchase amount INR 5,000 (net of exchange discounts)
d) Offer and Maximum Savings as below:
i. 10% Instant Discount on the total purchase amount, Maximum Instant discount per card of INR 1750.
e) Any cancelled, rejected or returned order(s) will not be eligible for the offer and the refund amount of such order will be adjusted with the instant discount amount.
f) The maximum cumulative Instant Discount for Amazon.in customers is INR 1,750 across all transactions conducted on Amazon.in during the Offer Period.


2. How can I avail this offer?


Shop as usual with your Citibank Card to pay. As long as INR 5,000 or more is charged to your card while making a purchase, you will get an Instant Discount on the purchase.


3. What is the minimum order value for the discount for the duration of the event?


The minimum order amount to avail the offer is INR 5,000 in a single transaction on Amazon.in, net of exchange discounts, refunds and cancellations.


4. What is the maximum instant discount I can avail?


Maximum Instant Discount per card account is INR 1,750.


5. What if I cancel my order?


The Offer is applicable for a successful transaction. If Instant Discount is availed on any purchase, and the transaction is subsequently cancelled, the refund amount of such orders will be post adjusting the instant discount amount availed on the purchase.


If customer places another order within the offer period, he/she will be eligible for Instant Discount until the customer avails the maximum discount of INR 1,750 on the card.


6. Would I get the Bank offer even if I make a part payment using my Amazon Pay Balance?


Yes, you would get Instant Discount but only on the amount charged on your Citibank Card. Also, to avail instant discount, your Citibank Card should be charged for a minimum amount of INR 5,000. For example, if total transaction amount is INR 8000, and INR 1,000 is paid using Amazon Pay Balance and INR 7,000 is paid using Citibank Card, then instant discount would be given on INR 7,000 and not INR 8,000. Similarly, if INR 7,000 is paid using APay balance and INR 1,000 is paid using Citibank Card, then customer would not get any discount because the amount paid using Citibank Card is less than INR 5,000.


7. Is Discount under this Offer applicable on both Credit and Debit cards?


Yes , the discount is available on both Citibank Credit and Debit Cards. Citi Corporate and PayTM First cards are not included.


8. Can I avail discount on EMI?


Yes, the discount under this Offer is also applicable on Credit Card EMI.


9. Can I get this offer with Exchange offer or No Cost EMI?


Yes, the offer is valid even if you buy with Exchange or No Cost EMI or both.


10. Can I avail discount on card payment for cash on delivery order? Are net Banking transactions also included in this Offer?


No. Cash on delivery and Net Banking transactions are NOT included in this Offer.


11. My Amazon.in order includes Amazon.in Gift Card(s); will I be eligible for an instant discount under this Offer? Is the Offer applicable on purchase of all products?


No, the instant discount under this Offer is not applicable on purchase of:
o Gift Card(s) (Amazon branded and Non Amazon branded)
o Prepaid phone recharges, DTH recharges, Bill payments
o Kindle e-books and Kindle Unlimited Subscription Program
o Amazon Pay balance
o Select mobiles (see product page for offer eligibility)
o Amazon Pay balance loading
o Amazon Prime subscription
o Infant Nutrition products
o Purchases made on the Prime Now App
o Flight bookings on Amazon
o Gold and Silver items
Please check the product page for offer eligibility


12. My payment failed while placing the order; will I be eligible for the instant discount under this Offer?


If your payment failed while placing an order, Amazon.in gives you an option to revive your payment for such order. If you revise your payment within the offer duration, you will be eligible for the discount. For more information on revise payment, please visit - https://www.amazon.in/gp/help/customer/display.html/ref=nav_cs_help?ie=UTF8&nodeId=201467790


Terms and Conditions


1. This "Offer" is provided to you by Citibank N. A ("Bank"), and Amazon Pay (India) Private Limited (formerly known as Amazon Online Distribution Services Private Limited) ("Amazon") and made available on the website www.amazon.in and the mobile site and mobile application thereof (collectively, "Amazon.in").
2. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.in Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.in. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.
3. All residents of India holding a valid and current credit or debit card issued by Bank (each a "Card") are eligible to avail the Offer (the holder of a Card, a "Cardholder").
4. The offer is valid from 23rd June, 2020 to 30th June 2020 ("Offer Period"), unless revoked or extended by Amazon in its sole discretion, without any prior notice and without liability.
5. Under this Offer, any Cardholder who, during the Offer Duration, makes any purchase from Amazon.in (select products/categories only) and makes the payment using the Card (Citi Corporate and PayTM First cards are not included), will be entitled to receive an instant discount of 10% of the total purchase value for a successful transaction made on Amazon.in, provided the purchase value for such transaction (inclusive of taxes) is equivalent to or exceeds INR 5,000 on a per transaction basis. Check Product page for offer eligibility.
6. Each Cardholder can avail a maximum instant discount of INR 1,750 per Card under this Offer for purchases on Amazon.in using the Card, irrespective of number of purchases.
7. The purchase of the product(s) will be governed by the terms of sale, including terms of exchange (wherever available), applicable to the sale of the product(s) on Amazon.in. This Offer will also be applicable on purchase of product(s) by the Cardholders under an exchange offer.
8. Notwithstanding anything contained in these Offer Terms, this Offer is not applicable on the purchase of the following products:
• Gift Card(s) (Amazon branded and Non Amazon branded)
• Prepaid phone recharges, DTH recharges, Bill payments
• Kindle e-books and Kindle Unlimited Subscription Program
• Select mobiles (see product page for offer eligibility)
• Amazon Pay balance loading
• Amazon Prime subscription
• Infant Nutrition products
• Godrej Interio products
• Flight bookings on Amazon
• Gold and Silver Items
Please check the product page for offer eligibility
9. The Instant Discount would not be applicable on payment made by Cardholders using the 'Cash on Delivery', payment option.
10. The Offer is also valid on Credit Card EMI (equated monthly installment) transactions, No Cost EMI transactions and Exchange offers.
11. In the event the order is returned or cancelled by the Cardholder, seller or Amazon Seller Services Private Limited, for any reason whatsoever, and subsequently the order / purchase transaction value falls below INR 5,000/-, the order will not qualify for this Offer and the participation of the Cardholder will be deemed withdrawn.
12. If Instant Discount is availed on any order, and it is subsequently cancelled, the refund amount of such orders will be post adjusting the instant discount amount availed on the purchase.
13. Amazon reserves the right, at any time, without prior notice, without liability, and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.
14. Products offered under this Offer are subject to availability and accordingly Bank, and/or Amazon, in no circumstances, shall be liable for non-availability of any of any product.
15. Nothing contained herein amounts to a commitment by Amazon or the Bank to conduct further, similar or other offers.
16. The above Offer is by way of a special offer and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement (if any executed by the Bank).
17. Delinquent and over-limit credit Card members will not qualify for this Offer.
18. This Offer cannot be availed on: (i) purchase of the ineligible / excluded products mentioned above; or (ii) purchase by Cardholder using any card other than the Card (mentioned above).
19. Under no circumstances, will the cashback being offered under this Offer be settled in cash in lieu thereof by Amazon.
20. By participating in this Offer, every Cardholder expressly agrees that Amazon or any of its affiliates will not be liable or responsible for any loss or damage whatsoever that a Cardholder may suffer, directly or indirectly, in connection with this Offer, including but not limited to that associated with his/her use or delivery or misuse of any product purchased on Amazon.in.
21. All disputes between the Cardholders, Bank will be resolved inter se and Amazon will not (nor will be liable or obliged to) mediate or resolve any dispute or disagreement between the Cardholders and the Bank.
22. any disputes arising out of this Offer shall be subject to the exclusive jurisdiction of the courts at Bangalore.
23. The Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary.
24. Any person availing this Offer shall be deemed to have accepted these Offer Terms.

Debit & Credit Card No Cost EMI

Terms and Conditions of Credit Card No Cost EMI


The following terms & conditions apply to any transactions made using NO cost EMI as a payment option on Amazon.in.

• The No Cost EMI facility is being offered to the customers who make a purchase transaction on www.amazon.in or the mobile application/ mobile site thereof (collectively, "Amazon.in") using an eligible credit card issued by any bank using EMI facility; if available on Amazon.in
• The No Cost EMI facility is funded by participating sellers and brands (as the case may be) and is made available on select products, as determined from time to time by such sellers and/or brands
• The No Cost EMI payment option can be availed using the credit card of any bank on Amazon.in and is not available on purchases made using net banking or pay on delivery payment methods.
• Using the No Cost EMI payment option, the customers who undertake the purchase transactions on Amazon.in, will only pay amounts such that the total of these amounts during the EMI tenure is equal to the list price of the products as displayed on Amazon.in (at the time of making the purchase transactions). The participating sellers or brands (as the case may be) will provide amounts equivalent to the interest imposed by the banks to undertake the purchase transactions on EMI.
• The banks issuing the credit cards reserve the right to charge Goods and Services Tax (GST) or other applicable taxes on the purchase transactions undertaken on EMI which will be over and above the product price.
• Customers can add more than one item to their cart and if all the products are eligible for No Cost EMI, such customer will receive No Cost EMI payment option on all items. No Cost EMI discount will be calculated only on the eligible items in the cart.
• Customers may avail the No Cost EMI facility, provided that:

  1. the order is not cancelled by the customer or the participating sellers or Amazon; or
  2. the product is not returned / exchanged by the customer.

• The EMI facility is made available to the customers by and in the sole discretion of the banks issuing the credit cards. Amazon will not be liable for any claims on account of availability or non-availability of EMI facility.
• Amazon reserves the right to stop No Cost EMI payment option at any time without prior notice and without any liability.

Terms and Conditions of Debit Card No Cost EMI


The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions made using an eligible debit card issued by any bank providing an EMI facility to its debit card holders and using EMI facility as a payment option ("No Cost EMI").
• The No Cost EMI facility is being offered to the customers who make a purchase transaction on www.amazon.in orthe mobile application/ mobile site thereof (collectively, "Amazon.in") using a debit card issued by any bank, providing an EMI facility to its debit card holders, using such EMI facility; if available on Amazon.in.
• The No Cost EMI facility is funded by participating sellers and brands (as the case may be) and is made available on select products, as determined from time to time by such sellers and/or brands.
• The No Cost EMI payment option can be availed using the debit card of any bank (providing an EMI facility to its debit card holders) on Amazon.in and is not available on purchases made using net banking or cash on delivery payment methods.
• Using the No Cost EMI payment option, the customers who undertake the purchase transactions on Amazon.in, will only pay amounts such that the total of these amounts during the EMI tenure is equal to the list price of the products as displayed on Amazon.in (at the time of making the purchase transactions). The participating sellers or brands (as the case may be) will provide amounts equivalent to the interest imposed by the banks to undertake the purchase transactions on EMI.
• The banks issuing the debit cards reserve the right to charge Goods and Services Tax (GST) or other applicable taxes on the purchase transactions undertaken on EMI which will be over and above the product price
• For every ICICI bank debit card No Cost EMI transaction, ICICI bank charges a processing fee of Rs. 200, which will be billed in the first repayment installment.
• For every HDFC bank debit card No Cost EMI transaction, bank charges a processing fee of Rs. 99, which will be billed in the first repayment installment.
• For every Kotak Mahindra debit card EMI or No cost EMI transaction, bank charges a processing fee of Rs 99+GST which will be billed in the first repayment installment.
• Customers can add more than one item to their cart and if all the products are eligible for No Cost EMI, such customer will receive No Cost EMI payment option on all items. No Cost EMI discount will be calculated only on the eligible items in the cart.
• The customers may avail the No Cost EMI facility, provided that:

  1. the order is not cancelled by the customer or the participating sellers or Amazon; or
  2. the product is not returned / exchanged by the customer.


• The EMI facility is made available to the customers by and in the sole discretion of the bank(s) issuing the debit cards. Amazon will not be liable for any claims on account of availability or non-availability of EMI facility. Customer having a debit card may be required to enter into separate agreements or arrangements (by whatever name called) with their bank to avail / use the EMI facility.
• Amazon reserves the right to stop No Cost EMI payment option at any time without prior notice and without any liability.

The following terms & conditions apply to any transactions made using Bajaj Finance Limited EMI Card as a payment option on https://www.amazon.in.


• The Bajaj Finance No Cost EMI facility is being offered by Bajaj Finance Limited ("BFL") to the customers having a Bajaj Finance No Cost EMI card ("Card").
• No Cost EMI (using the Card) as a payment method is available on select products sold by participating sellers on https://www.amazon.in/ or the mobile application/mobile site thereof (collectively "Amazon.in").
• The Bajaj Finance No Cost EMI facility can only be availed using the Card and is not available on purchases made using net banking or pay on delivery payment methods.
• As long as all items in the cart are eligible for No cost EMI on BFL, you can avail the No Cost EMI with BFL option during checkout.
• Amazon has no role to play pertaining to the Card including but not limited to its issuance, approval, any extension, pre-closure, or closure of any facility using the Card and such matters are solely determined by BFL.
• The customer's use of the Card is also governed by the below hyperlinked terms and conditions prescribed by BFL and any other terms applicable to the use of the Card agreed between the customers and BFL.
• By using the Bajaj Finance No Cost EMI facility, the customers hereby fully and unconditionally release and completely discharge Amazon against any claims (howsoever arising) in respect of use of the Card or the No Cost EMI facility, and all such claims (if any) will lie only against BFL. The customers also agree and acknowledge that Amazon will not be liable or responsible for any claim on account of availability or non-availability of No Cost EMI facility on Amazon.in
• Amazon reserves the right to stop No Cost EMI facility at any time without prior notice and without any liability.
• Amazon does not charge the customer any processing or convenience fee in providing the Bajaj Finance No Cost EMI facility.
• If an order using the No Cost EMI facility is cancelled, any refund to the customers or cancellation of loan facilities using the Card will be undertaken by BFL. The customers hereby agree and acknowledge that Amazon has no role in this regard and that Amazon will not be liable or responsible for any claim on this account.
• Amazon will not be held liable for any dispute arising out of or in connection with such No Cost EMI facility or the customer's use of the Card on the Website.
• Please contact BFL for any queries in relation to the Card.