Frequently Asked Questions (FAQs)

Offer period – From Mar 23, 2020 to March 26, 2020

  1. What is the Citi Bank Card/Debit Offer?

a) Get 10% instant discount upto INR 1500 on purchase of select products associated with the offer using Citi Bank Credit/Debit Card.

b) The offer is valid for only one product per card.

c) Minimum transaction value : INR 7,500

d) Max Discount: INR 1,500, please check Product Page to confirm the offer eligibility.

e) Debit Card EMI transactions will not be applicable for offer.

f) Any cancelled, rejected or returned order(s) will not be eligible for the offer and the refund amount of such order will be adjusted with the instant discount amount.

  1. How can I avail this offer? There are no other special steps to avail this offer. Just go through the normal purchase process and use your saved Citi Bank Credit/Debit card using EMI or full swipe option to pay (Debit Card EMI not be applicable).

  2. Can I get this offer with Exchange offer or No Cost EMI? Yes, Exchange and No-Cost EMI will be applicable, please check Product Page to confirm the offer eligibility.

  3. Can I avail discount on card payment for cash on delivery order (COD)?

Are net Banking transactions also included in this Offer? COD and Net Banking transactions are NOT included in this Offer.

  1. Would I get the Bank offer even if I make a part payment using my Amazon Pay Balance?

Yes, the offer is available on partial payments as long as minimum purchase value is spent on Citi Bank Credit/Debit Card (Full Swipe). Partial payment offer will not be applicable on EMI transactions.

  1. Is the offer applicable on EMI?

Yes, the offer is available on Credit Card EMI transactions.

  1. What is the maximum discount that I can avail?

The maximum discount possible per Card is up to INR 1500.

  1. What if I cancel my order?

The Offer is applicable for a successful purchase. If Instant Discount is availed on any purchase, and it is subsequently cancelled, the refund amount of such purchases will be posted adjusting the instant discount amount availed on the purchase. However, if you place another order within the offer period, you shall get instant bank discount subject to offer eligibility.

  1. Can I avail the offer on NON-EMI transactions?

Yes, the offer is applicable on Non-EMI purchase.

  1. My payment failed while placing the order, will I be eligible for the cashback?

If your payment failed while placing the order, gives you an option to revise your payment. If you revise your payment within the offer duration, you will be eligible for the cashback. For more information on revise payment, click here Offer Terms and Conditions

  1. This offer ("Offer") is provided by Citibank N. A ("Bank") facilitated by Amazon Pay (India) Private Limited, and made available on, the mobile application and mobile site thereof (collectively "") by Amazon Seller Services Private Limited. (Amazon Pay (India) Private Limited and Amazon Seller Services Private Limited collectively referred to as "Amazon").

  2. These Offer terms and conditions ("Offer Terms") are in addition to Conditions of Use & Sale and Privacy Notice to which you agree to by using In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.

  3. All residents of India holding a valid and current credit and debit card issued by the Bank ("Card") are eligible to avail the Offer ("Cardholder").

  4. This Offer is valid from March 23, 2020 to March 26, 2020 ("Offer Period"), or until stocks of the Products (defined below) made available by the sellers on last, whichever is earlier, unless revoked or extended by Amazon (in its sole discretion) or revoked by the Bank, without any prior notice and without liability.

  5. Under this Offer, any Cardholder who, during the Offer Period, purchases eligible products associated with the offer and spends minimum of INR 7500 or above using his/her Citibank Credit Card/Debit card ("Card"), on or the mobile application/mobile site thereof (collectively, ""), irrespective of the number of transactions (“Offer”), and makes the payment of the purchase transaction (of the Product) using the Card(issued by the Bank), or by availing the equated monthly installments (EMI) facility, will be entitled to receive an flat instant discount of 10% upto INR 1,500 for selected Smart phones (as determined by the relevant seller). Cardholders need to check the offer eligibility on the Product Page.

  6. Each Cardholder can avail a maximum instant discount of INR 1,500 per Card, irrespective of number of purchases during the Offer Period.

  7. The Offer can be availed only once per card.

  8. This Offer can be availed / clubbed with a no-cost equated monthly installment (EMI) promotion, if any, on the Product. In other words, if no-cost EMI promotion is being availed by the Cardholder on the Product, then the Cardholder will also be eligible for this Offer.

  9. The Offer is not available on Debit Card EMI transactions.

  10. The discount amount provided to eligible Cardholders under this Offer is being funded by the Bank, to the total exclusion of Amazon.

  11. This Offer will not be applicable if the Cardholder or the seller or Amazon cancel the order and/or the Cardholder returns the Product and, in such a case, participation in the Offer will be deemed withdrawn. In such a scenario, only the net amount paid by the Cardholder will be refunded.

  12. Bank and/or Amazon do not endorse any of the products or brands being offered on and will not accept any liability pertaining to the quality, merchantability, fitness, delivery or after sales service of such products.

  13. The Bank reserves the right to disqualify Cardholders from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said Offer or otherwise by use of the Card.

  14. Amazon reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary any or all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.

  15. Delinquent and over-limit Bank's credit card members will not qualify for this Offer.

  16. Cardholders are not bound in any way to participate in this Offer. Any such participation is purely voluntary. The Offer is being made purely on a best effort basis.

  17. Nothing herein amounts to a commitment by the Bank or Amazon to conduct further, similar or other offers.

  18. The above Offer is by way of a special offer and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of the above schemes shall be in addition to and not in derogation of the terms contained in the card member agreement.

  19. All disputes between Cardholders and Bank will be resolved inter se, and Amazon will not (nor will be liable or obliged to) mediate or resolve any dispute or disagreement between Cardholders and Bank.

  20. Under no circumstance will benefit being offered under this Offer be settled with cash in lieu by Bank or by Amazon.

  21. By participating in this Offer, every Cardholder expressly agrees that Amazon or any of its affiliates will not be liable or responsible for any loss or damage whatsoever that a Cardholder may suffer, directly or indirectly, in connection with this Offer including but not limited to that associated with his/ her use or delivery or misuse of the Product.

  22. These Offer Terms are governed by the laws of India and the courts at New Delhi will have exclusive jurisdiction over any disputes in relation to these Offer Terms.

  23. Any person availing this Offer will be deemed to have accepted these Offer Terms.