Frequently Asked Questions (FAQs)

Offer period – Mon and Tuesday in the month of March 2020, i.e. 09th, 10th, 16th, 17th, 23rd, 24th, 30th and 31st.

  1. What is the HDFC Bank PayZapp Offer?
    a) Get up to 10% instant discount on HDFC Bank PayZapp Card. b) The offer is valid for only once per card per month. c) Any cancelled, rejected or returned order(s) will not be eligible for the offer and the refund amount of such order will be adjusted with the instant discount amount. d) Minimum transaction value INR 1000. e) Maximum discount value INR 300 per card per month.

  2. How can I avail this offer? There are no other special steps to avail this offer. Just go through the normal purchase process and use your HDFC Bank PayZapp option to pay.

  3. Can I get this offer with Exchange offer? Yes, the offer is applicable on exchange. Cardholders need to check the offer eligibility on the Product Page.

  4. Can I avail discount on card payment for cash on delivery (COD) order? Are net Banking transactions also included in this Offer? COD and Net Banking transactions are NOT included in this Offer.

  5. Would I get the Bank offer even if I make a part payment using my Amazon Pay Balance? Yes, the offer is available on partial payments as long as minimum purchase value is spent on HDFC Bank PayZapp Card.

  6. Is the offer applicable on EMI? No, the offer is not available on EMI.

  7. What is the maximum discount that I can avail? The maximum discount possible per Card is up to INR 300.

  8. What if I cancel my order? The Offer is applicable for a successful purchase. If Instant Discount is availed on any purchase, and it is subsequently cancelled, the refund amount of such purchases will be posted adjusting the instant discount amount availed on the purchase. However, if you place another order within the offer period, you shall get instant bank discount subject to offer eligibility.

  9. My payment failed while placing the order, will I be eligible for the cashback? If your payment failed while placing the order, Amazon.in gives you an option to revise your payment. If you revise your payment within the offer duration, you will be eligible for the cashback. For more information on revise payment, click here

Offer Terms and Conditions

  1. This offer ("Offer") is provided by HDFC Bank Limited ("Bank") and is made available on the website amazon.in or the mobile site or mobile application thereof (collectively, "Amazon.in") by Amazon Pay (India) Private Limited ("Amazon").
  2. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.in Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.in and Terms & Conditions of the Bank. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.
  3. All residents of India holding HDFC PayZapp Card issued by the Bank (each a "Card") are eligible to avail the Offer (each a "Cardholder").
  4. The Offer is valid in March 2020 i.e. on every Monday and Tuesday 10th, 11th, 17th, 18th, 24th and 25th (collectively "Offer Period"), unless revoked or extended by Amazon (in its sole discretion), without any prior notice and without any liability.
  5. Under this Offer, any Cardholder who, during the Offer Period, purchases Grocery (including Amazon Pantry or Amazon Fresh), Beauty, Fashion, Home Products, Mobiles and Accessories (each a “Product”, and collectively “Products”) on Amazon.in (https://www.amazon.in) and makes payment using a Card shall be entitled to receive an instant discount of 10% provided that such transaction is equivalent to or exceeds INR 1000 on a per transaction basis. Cardholders need to check the offer eligibility on the Product Page.
  6. The maximum discount provided under this Offer will not exceed INR 300 per Card per Month.
  7. The Offer is NOT applicable on payment made by customers using the 'Card on Delivery' payment option.
  8. This Offer will not be applicable if the Cardholder or the seller or Amazon cancel the order and/or the Cardholder returns the Product and, in such a case, participation in the Offer will be deemed withdrawn. In such a scenario, only the net amount paid by the Cardholder will be refunded. In other words, the instant discount will not be refunded.
  9. Amazon and/or the Bank reserve the right to disqualify the Cardholder from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said Offer or otherwise by use of the Card.
  10. Amazon and/ or the Bank reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary any or all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
  11. Delinquent and over-limit Bank's credit card members will not qualify for this Offer.
  12. Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary and the Offer is being made purely on a best effort basis.
  13. Nothing herein amounts to a commitment by the Bank or Amazon to conduct further, similar or other offers.
  14. The above Offer is by way of a special offer and nothing contained herein will prejudice or affect the terms and conditions of the Card member agreement. The terms of the above schemes will be in addition to and not in derogation of the terms contained in the Card member agreement.
  15. This Offer is not valid on corporate or commercial Cards.
  16. This Offer is not available on: (i) purchase of products other than the Product(s), or (ii) purchase of Product using a card other than the Card(s).
  17. By participating in this Offer, every Cardholder expressly agrees that Bank and Amazon will not be liable or responsible for any loss or damage whatsoever that a Cardholder may suffer, directly or indirectly, in connection with the Offer including but not limited to that associated with his/ her use or delivery or misuse of the Product(s). Bank shall not be liable for delivery, service, suitability, availability or quality of the products offered under this offer.
  18. These Offer Terms are governed by the laws of India and the courts at New Delhi will have exclusive jurisdiction over any matters/ disputes arising out of or in relation to these Offer Terms.
  19. Any person availing this Offer will be deemed to have accepted these Offer Terms.
  20. Notwithstanding anything contained in these Offer Terms, this Offer is not applicable on the purchase of the following products:
  21. Gift Card(s) (Amazon branded and Non Amazon branded)
  22. Infant Nutrition
  23. Prepaid phone recharges, DTH recharges
  24. Kindle e-books and Kindle Unlimited Subscription Program
  25. Amazon Pay balance
  26. Select Smart/Mobile phones (see product page for offer eligibility)
  27. Gold/Silver coins

Free delivery on first fashion order – FAQs

  1. What is the offer? (a) Shop on Amazon.in for ‘Fashion’ Products for the first time, and get Free Delivery (No minimum order value of INR-499) (b) You will be eligible for free delivery only on your first order in ‘Fashion’ (applicable on all payment methods), on fulfilled by Amazon products only. (c) Fashion category comprises of only Clothing, Shoes, Handbags, Watches, Luggage. Eyewear and Jewelry products. (e) Free delivery promotion is not applicable to Seller Fulfilled items and pantry items (f) The promotion applies to standard delivery only. For faster delivery you need to pay additional charges as applicable.
  2. What items are eligible for free delivery? (a) All Fulfilled by Amazon items for Fashion products (Clothing, Shoes, Handbags, Watches, Luggage, Eyewear and Jewelry) are eligible for free delivery on first fashion order. Free delivery promotion is not applicable to Seller Fulfilled items and pantry items. In case, you have placed a Seller fulfilled order on the Amazon.in before your first Fulfilled by Amazon order purchase, you will not be eligible for Free Delivery.
  3. What if I order one FBA and one Seller fulfilled/Pantry item together in my first order? You will get free delivery on FBA items in your cart. However, delivery charge for Seller fulfilled/Pantry item will continue to apply even on first order.
  4. Will I get free guaranteed Morning/Same-day/One-day/Two-day delivery? Free delivery is applicable only for Standard Delivery. Non-Prime customers will need to pay a delivery charge for guaranteed Morning/Same-day/One-day/Two-day delivery. For further details click here.
  5. What if I have a payment failure/cancel or return my first order, will I still be eligible for promotion? Yes, you will still be eligible for free delivery on your first ‘Fashion’ order. Once your payment failure/order cancellation /return is confirmed, you will be eligible for free delivery until you place your first successful ‘Fashion’ order.

Free delivery on first fashion order – Terms & Conditions

  1. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.in Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.in. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer. (a) Free Delivery on First Order on Fashion (Apparel, Shoes, Watches, Luggage, Eyewear and Jewelry) products is a limited period offer only. This offer can be extended/terminated by ASSPL, in its sole discretion without any prior notice.
  2. During the Offer Period, customers placing their first Fashion product order will be eligible for Free delivery. For any subsequent order (in the above mentioned categories) below an order value of INR 499, Non-prime customers will be charged a delivery fee of INR 40. Prime members will continue to receive free one day or two day delivery on all eligible orders.
  3. You are eligible for this offer if • You are an existing Amazon customer, but have never shopped in Fashion • You are a new customer to Amazon, and want to place your first order in Amazon Fashion category.
  4. Free Delivery is applicable only for Standard Delivery. Non Prime customers will need to pay a delivery charge for guaranteed Morning/Same-day/One-day/Two-day delivery. (b) Free Delivery is applicable only for first Fashion product order (Clothing, Shoes, Handbags, Watches, Luggage, Eyewear and Jewelry), for ‘Fulfilled by Amazon’ products only.
  5. Free delivery on first order is not applicable to Seller Fulfilled items. Delivery charges for Seller Fulfilled item vary by item as they are determined by each seller and are displayed on the product and checkout pages.
  6. In case, a customer has placed a Seller fulfilled order on Amazon.in (for Amazon Fashion) before, he / she will not qualify for this offer.
  7. In case you cancel your first order prior to delivery, you will still be eligible for this offer.
  8. Amazon reserves the right, at any time, without prior notice, without liability, and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.
  9. The purchase of the product(s) will be governed by the terms of sale, including terms of exchange (wherever available), applicable to the sale of the product(s) on Amazon.in.
  10. The Offer is subject to laws of India. The courts at New Delhi shall have the exclusive jurisdiction in respect of any disputes or any matter arising out of this Offer.