How to avail Exchange

Exchange process

Frequently Asked Questions

1.How do I check if Exchange is available for the product I want to buy?

Exchange is available on select Bose products mentioned below. To check if Exchange is available for a product, update the pin code for your delivery address and look for a “With Exchange” option on the product page of the desired product.

2.How do I check if exchange is available at my location?

To check if Exchange is available at your location, update the pin code of your delivery address and look for a “With Exchange” option on the product page of the relevant product.

3.What should be the condition of my used product that is to be exchanged?

If you are returning a headphone or a speaker, such Used Product must be in working condition. The used product should not be damaged, broken, or otherwise tampered with. The used product should match the details entered while placing the order (with Exchange) and will be validated by the delivery associate. You must delete all personal data, sign out of your iCloud (iOS) / Google (Android) accounts, and remove any lock code or passwords.

4.Do I need to provide original accessories and packaging for my used product?

It is preferred that you provide your used product with all original accessories and packaging. However, it is not mandatory. You may complete the Exchange process without the original accessories and packaging, provided your used product meets all the other requirements.

5.How do I send my used product to Amazon?

The delivery associate will pick up the used product at the time of delivery of the new product, provided the details and condition of the used product match with the details and conditions entered at the time of placing the order (with Exchange).

6.Can I exchange more than one used products to buy one new one?

No, you can exchange only one used product per new product.

7.I have a used headphone/speaker, can I exchange it to buy a new product from another category?

No, you can exchange a headphone for a headphone and similarly, a speaker for a speaker.

8.Can I exchange a different product from the one described by me at the time of placing the order?

No, once the order is placed, you can only exchange the used product that was described at the time of placing the order. The Exchange value is applied based on the details of the used product that were entered by you. If the details entered do not match the used product that is handed over for Exchange at the time of delivery, the order and delivery of the new product will be cancelled.

9.How can I get my used product back?

Once a used product has been picked up from you, we will not be able to return it as it would have already been collected and processed by our third-party buyback partners. In case you have returned your order for a refund, subject to Amazon.in's return policies, an Amazon Gift Card (issued by QwikCilver Solutions Private Limited) equivalent to the Exchange value will be credited to your Amazon.in account. See Exchange Offer - Terms and Conditions. In such a case, the Amazon Gift Card will be credited to your Amazon.in account within 3 days of the date of acceptance of return of your order and the refund amount for the remaining order amount will be refunded to your payment

10.Is there a list of used products that can be exchanged?

The used products accepted under the Exchange program is dependent on the buyback partners and hence the list is dynamic. Please see the "With Exchange" option on the product page of the selected product to see the latest list of used products eligible for exchange. The list of ASINs where exchange is enabled has been mentioned below at the end.

11.Why do I see a different exchange value at different pin codes?

The exchange offer you receive on Amazon.in and the proposed exchange value is provided by third party buyback partners. The offer may vary depending on the brand and model selected, your delivery location and availability of the offer by the buyback partner at the time of placing the order. While we strive to connect with various buyback partners to provide the best value to customers, the offer you see may vary depending on the above mentioned factors.

Terms & conditions

Any purchases made on Amazon.in under the Exchange Offer will be subject to the following terms and conditions:

1.This exchange offer ("Offer") is valid until stocks last or till the Offer expires, whichever is earlier.

2.By agreeing to avail the benefits under the Offer, you hereby represent, warrant and covenant that: a) you are the sole, absolute and lawful owner and/or user of the product being returned (Used Product); b) The Used Product along with all accessories, wherever applicable, under the Offer is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.; c) the details of the Used Product, including its condition, are as stated at the time of availing the Offer, d) The used product should not be damaged, broken, or otherwise tampered with. The used product should match the details entered while placing the order (with Exchange) and will be validated by the delivery associate. You must delete all personal data, sign out of your iCloud (iOS) / Google (Android) accounts, and remove any lock code or passwords. e) The battery of the headphone/speaker product proposed to be exchanged must not be dead or non-functional. In other words, the device should turn on and operate even when the charger is disconnected.

3.You further confirm that: a) all the data in the Used Product (if any and wherever applicable) will be erased before being exchanged under the Offer; and b) in spite of erasing the data manually/electronically, if any data still accessible due to any reason, Amazon or its affiliates, the seller, the partner, the future buyer, or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data.

4.You agree to indemnify and keep indemnified Amazon and its affiliates, applicable seller, the buyback partner, and any future purchaser of the Used Product against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and/or sustained by Amazon, its affiliates, applicable seller, the buyback partner or any future purchaser due to: a) usage of the Used Product by you; b) data on the Used Product, if any; c) return of a different product or if the Used Product does not meet the conditions prescribed herein or if the condition of the Used Product is different from the condition specified at the time of availing the Offer; and d) any breach of these Offer terms and conditions.

5.You understand that the new product delivery and the Used Product pickup will happen simultaneously (hand in hand) and you shall keep the Used Product ready to be given for exchange. In the event you refuse to provide the Used Product at the time of delivery of the new product or if it is determined at the time of delivery that the Used Product is different or does not conform to the conditions specified, you agree that the transaction and the Offer availed by you may be cancelled.

6.You hereby give your consent that your personal information that you have provided in connection with this Offer might be processed, transferred and retained by the seller, the buyback partner, and other entities involved in managing and administration of the Offer.

7.You understand that once the Used Product is sent for exchange under the Offer, under no circumstance can the Used Product be returned back to you. In the event you return the new device purchased under the Offer, the Used Product will not be returned to you.

8.You agree not to bring any claim against Amazon and its affiliates, applicable seller, the buyback partner, and any future purchaser of the Used Product in relation to the adequacy of the value (if any) of the Used Product provided as part of the Offer. In the event you do not agree with the value provided to you for the Used Product, you agree not to avail the Offer.

9.You hereby confirm having understood and agree to abide by the terms and conditions of this Offer and the Conditions of Use and Sale of Amazon.in.

10.You acknowledge and agree that Amazon shall be neither liable nor responsible for any actions or inactions of sellers or the buyback partners in relation to the Offer or its benefits.

11.Products distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange under the Offer.

Eligible products:

B07H98ZZVZ Bose Soundbar 500 with Alexa Voice Control Built-in, (Black)

B07H98ZZVZ Bose Soundbar 500 with Alexa Voice Control Built-in, (Black)

B07H9472BV Bose Bass Module 500 (Black)

B0748KDJPS Bose Soundwear Companion Wireless Wearable Speaker (Black)

B01AWLPUAG Bose Solo 5 Soundbar Speakers (Black)

B01HETFQA8 Bose QuietControl 30 Wireless Headphone (Black)

B0117RGG8E Bose SoundLink Wireless Around-Ear Headphones with Mic (Black)

B0117RGD0K Bose 741158-0020 SoundLink Wireless Around-Ear Headphones with Mic (White)

B07H94PPZV Bose Home Speaker 500 with Alexa Voice Control Built-in, (Black)

B07H9547RS Bose Home Speaker 500 with Alexa Voice Control Built-in, (Gray)