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Frequently asked Questions for Free Delivery Offer

1. What is the offer?

(a) Shop on Amazon.in for the first time and get free delivery (b) You will be eligible for free delivery only on your first order (applicable on all payment methods) (c) Free delivery promotion is not applicable to Seller Fulfilled items and pantry items (d) The promotion applies to standard delivery only. For faster delivery you need to pay additional charges as applicable.

2. What items are eligible for free delivery?

All Fulfilled by Amazon items (excluding pantry) are eligible for free delivery on first order. Free delivery promotion is not applicable to Seller Fulfilled items and pantry items. In case, you have placed a Seller fulfilled order on the Amazon.in before your first Fulfilled by Amazon order purchase, you will not be eligible for Free Delivery.

3. What if I order one FBA and one Seller fulfilled/Pantry item together in my first order?

You will get free delivery on FBA items in your cart. However, delivery charge for Seller fulfilled/Pantry item will continue to apply even on first order.

4. Will I get free guaranteed Morning/Same-day/One-day/Two-day delivery?

Free delivery is applicable only for Standard Delivery. Non-Prime customers will need to pay a delivery charge for guaranteed Morning/Same-day/One-day/Two-day delivery. For further details click here.

5. What if I have a payment failure/cancel or return my first order, will I still be eligible for promotion?

Yes, you will still be eligible for free delivery on your first order. Once your payment failure/order cancellation /return is confirmed, you will be eligible for free delivery until you place your first successful order.

6. I have placed a Digital order/Prime Now order/Amazon Easy (My Bazaar) order in the past, will I still be eligible for promotion??

This offer is not applicable for Prime Now, Amazon Easy (My Bazaar) orders. If you have placed a Prime Now, Amazon Easy (My Bazaar) order in past you will not be eligible for Free Delivery.

Terms and Conditions for Free Delivery Offer

  1. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.in Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.in. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.
  2. Free delivery on first order is a limited period offer only. This offer can be extended/terminated by ASSPL, in its sole discretion without any prior notice.
  3. During the Offer Period, customers placing their first shopping order on Amazon will be eligible for Free delivery. For any subsequent order below an order value of INR 499, Non-prime customers will be charged a delivery fee of INR 40. Prime members will continue to receive free one day or two day delivery on all eligible orders.
  4. Free delivery is applicable for only Fulfilled by Amazon items excluding Amazon Pantry orders. This offer is not applicable for Prime Now, Amazon Easy (My Bazaar) orders.
  5. Free delivery is applicable only for Standard Delivery. Non Prime customers will need to pay a delivery charge for guaranteed Morning/Same-day/One-day/Two-day delivery.
  6. Free delivery on first order is not applicable to Seller Fulfilled items. Delivery charges for Seller Fulfilled item vary by item as they are determined by each seller and are displayed on the product and checkout pages.
  7. Free delivery on first order is not applicable to Amazon Pantry items. Delivery charge for Pantry item will continue to apply even on first order.
  8. In case, a customer has placed a Seller fulfilled order on Amazon.in before, he / she will not qualify for this offer.
  9. In case, a customer has placed an Amazon Pantry order on Amazon before, he / she will not qualify for this offer.
  10. In case you cancel your first order prior to delivery, you will still be eligible for this offer.
  11. Amazon reserves the right, at any time, without prior notice, without liability, and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.
  12. The purchase of the product(s) will be governed by the terms of sale, including terms of exchange (wherever available), applicable to the sale of the product(s) on Amazon.in.
  13. The Offer is subject to laws of India. The courts at New Delhi shall have the exclusive jurisdiction in respect of any disputes or any matter arising out of this Offer.