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1. What is pre-purchase support?

The pre-purchase support is a dedicated team to assist you to shop for washing machines, refrigerators, ACs and TVs on Amazon.in. Any information related to products under any of these categories, or their delivery, installation, mode of payment etc. that you may like to consider before making a decision to buy a product on Amazon.in will be handled by this team. Once you reach out to this team, they will try to understand your requirements by asking your preference and suggest you products which suits your requirements. However, Amazon does not guarantee that the suggestions will reasonably fit your purpose and you will have to use your best and prudent judgment before purchasing a product.
Further, if you are not sure about your requirements, they can help you understand the parameters that you may consider to buy a particular category of products. If you wish, the team can further explain product related information like availability of features, their benefits etc. to you. You can also seek clarification on Amazon.in policies related to delivery, installation, return or exchange as well.

2. Can the specialist suggest one product that I should buy?

No. The product specialist will not recommend one product or a brand. They will, as per your need and wishes:
a) Help you understand important parameters that you may consider while buying a particular category of products;
b) Provide a list of certain products that meet your requirements;
c) Provide more information on products of your choice; and
d) Provide clarifications on Amazon policies such as installation, delivery SLA and shipping charges, return policy etc.

3. What are the hours of operation for this program?

This service is available 7 days a week from 8 am to 12 midnight IST on call.

4. Which all languages will the helpline provide support in?

The team can offer support in Hindi and English languages.

5. Where can I see a pre-purchase support button on Amazon.in?

The button for pre-purchase support is available on product detail pages of washing machines, refrigerators, ACs, and TVs. It appears once you scroll down to the “About the Item” section.

6. Which number should I call to talk to the pre-purchase support team?

To talk to a member of the team, you need to click on the pre-purchase support button.
• If you are already logged into your Amazon.in account, you will be redirected to a page to verify the phone number from which you wish to speak to the helpline. By default, the page will automatically be populated with your phone number registered with Amazon.in.
• If you are not logged into your Amazon.in account, it will prompt you to sign in first. Once signed in, you will be redirected to a page to verify the phone number from which you wish to speak to the helpline. By default, the page will automatically be populated with your phone number registered with Amazon.in.
After you have verified the phone number, click on “call me now” button on the screen. It will initiate a 2-way call to the phone number that was entered on the screen and our helpline. Respond to the call that you receive to talk to one of the members of the team.

7. What if the pre-purchase support team is not able to resolve my query?

For specific product related queries that require an expertise in brand technology, you may approach the brand directly. If you wish, we can provide you the number of the brand's call center, as available with us in our records.

8. Can I use this helpline for post-purchase assistance too?

No. To get assistance on any order related queries, you will need to visit “Your Orders” page on Amazon.in.

9. Do I have to pay or subscribe to this service?

No. This is a free service available to all customers.

10. How do I research more on the products?

If you wish, the pre-purchase support team will send a list of few products meeting your requirement and corresponding links of Amazon.in pages to your registered email ID at the end of the call. You can visit these links to read about product features, specifications, customer reviews, and ratings.

Disclaimer: You understand and acknowledge that your use of the information provided under the pre-purchase support is your independent decision, to the complete exclusion of Amazon Seller Services Private Limited ("Amazon"). Information related to product-specification, price, etc., are provided on an as-is basis. Amazon expressly disclaims any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the list of products provided to you (including product or pricing information and/or specifications) under the pre-purchase support. You understand that Amazon is not recommending you any product or brand and that you acknowledge you will use your best and prudent judgment before purchasing a product.