Frequently Asked Questions (FAQs)

1. What is the 2% Online Payment Rewards ("Offer")?

(a) Shop on Amazon and pay for your orders online to get 2% additional cashback in the form of Amazon Pay Balance with every transaction.
(b) The Offer is only applicable to transactions paid via Amazon Pay balance/ UPI/ Net Banking/ Debit Card/ Credit Card. Orders paid by Cash or after delivery are not eligible.
(c) If you are selected to be part of this Offer, you will be notified by e-mail on your registered e-mail id/phone number to enroll into the Offer. Participants are selected on the sole discretion of Amazon Pay (India) Private Limited. Only enrolled participants will be eligible for the Offer.
(d) This Offer is only applicable to enrolled participants.
(e) Selected participants can enroll using 2 methods -
• Via a link sent to them on their registered e-mail address and via SMS.
• Or during shopping, they will see a message on select Offers page or payment select page
(f) The cashback amount will be credited to the eligible customer’s account as Amazon Pay Balance within 3 days of shipping of the product, purchased in accordance with the Offer terms and conditions mentioned below.
(g) The Offer is available from 10th September, 2018, 00:00:01 to 10th April, 2019, 23:59:00 only ("Offer Period").
(h) The Offer is applicable for a successful transaction, upon adjustment for refunds, conducted on Amazon.in (site or app) during the Offer Period.
(i) Any cancelled order(s) will not be eligible for cashback and the refund amount of cancelled / returned orders will be adjusted (net off) for the cashback amount, from the purchase amount for the Offer.

2. How can I avail this Offer?

Pay for your orders online, using Amazon Pay balance/ UPI/ Net Banking/ Debit Card/ Credit Card, for any amount and get 2% of the amount spent as a cashback in the form of Amazon Pay Balance. Amazon account information has to be fully updated with your name, email and phone number for you to be eligible for the cashback. You can avail this Offer only if you are enrolled and selected for the Offer.

3. When will I get the cash back?

The applicable cash back under this Offer will be credited to the eligible customer’s Amazon account as Amazon Pay Balance within 3 days post the order shipment.

4. What is the minimum transaction size for the cashback for the duration of the event?

There is no minimum transaction amount to avail cash back under this Offer.

5. What is the maximum cash back that I can avail under “Offer”?

You can get maximum of INR 3,000 cashback in the form of Amazon Pay Balance during the Offer Period, subject to the terms and conditions of the Offer.

6. Is the Offer applicable on purchase of all products?

The Offer is not applicable on the following list of products:
• Gift Card(s) (Amazon branded and Non-Amazon branded)
• Bank cards (such as RBL and ticket compliments gift cards)
• Paid Prime membership
• Kindle Unlimited Subscription Program
• Precious jewelry and gold, silver coins
• Products from Amazon Global Store
• Loads in Amazon Pay balance
• Utility payments & Recharges

7. Is this Offer applicable on purchases made on Amazon Pay Partners sites and Apps?

No, this offer is valid only on purchases made on Amazon.in (site or app) and not for any Amazon Pay partner sites or Apps.


Offer Terms & Conditions

  1. The Online Payment Rewards offer ("Offer") is provided to you by Amazon Pay (India) Private Limited ("APIPL") and is made available to you by Amazon Seller Services Private Limited (“ASSPL”) on the website www.amazon.in and the corresponding mobile site and mobile application (collectively, "Amazon.in").

  2. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.in Conditions of Use & Sale and Privacy Notice, to which you agree to by using Amazon.in. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.

  3. This Offer is only available for select customers that have been so determined and selected by ASSPL, which determination is based on criteria including: past purchase behaviour who will receive an enrolment email from on the email address or through SMS on their mobile number associated with their Amazon.in account, and will be required to undertake certain steps to enroll themselves for this Offer between September 10, 2018 and October 09, 2018 (each such customer who has been selected and who has enrolled for the Offer, an "Eligible Customer"). In other words, only an Eligible Customer is entitled to avail this Offer and the benefits under this Offer. This Offer will be made available only to the Eligible Customers at the time of making payment for their order on Amazon.in.

  4. This Offer shall commence on October 10, 2018, and end on April 10, 2019 ("Offer Period"), unless revoked or extended by APIPL (in its sole discretion), without any prior notice and without any liability.

  5. During the Offer Period, any Eligible Customer, who purchases any product(s) on Amazon.in and chooses to pay for such order using an electronic payment method on Amazon.in itself, such as Amazon Pay balance, unified payments interface (UPI), net banking, debit card or credit card, will be eligible to receive cashback for an amount equivalent to 2% of the amount of the purchase ("Benefit"). The maximum Benefit that can be availed by an Eligible Customer during the Offer Period is limited to INR 3,000, irrespective of the number of purchases or the value of an order. For the avoidance of doubt, it is clarified that the Benefit will be provided to an Eligible Customer for all purchases made on Amazon.in during the Offer Period, in accordance with the conditions mentioned in these Offer Terms.

  6. The Benefit will be provided to the Eligible Customers in the form of Amazon Gift Card, issued by QwikCilver Solutions Private Limited, redeemable as Amazon Pay balance in the Amazon.in account of the Eligible Customer. The use and redemption of the gift card(s) and the use of Amazon Pay balance will be governed by the applicable terms and conditions.

  7. The Offer is not applicable on purchase of the following ineligible / excluded products: Gift Cards (both Amazon gift cards and other non Amazon gift cards), bank cards (such as RBL and ticket compliments gift cards), Amazon Prime membership, Utility payments & Recharges, Kindle e-books and Kindle Unlimited subscription, Precious jewelry, gold and silver coins, any product, listed under Amazon Global Store, Loads of Amazon Pay balance, any smart phone, and any cosmetic products sold under brand "Forest Essentials".

  8. In the event the product(s) under the order is returned by the Eligible customer or cancelled by the Purchaser, seller or ASSPL, for any reason whatsoever, such order will not qualify for this Offer and the participation of the Eligible Customer will be deemed withdrawn. In the event the order is cancelled in part, the Offer may be availed only on the net amount paid by the Eligible Customer for the order, basis eligibility set-out under these Offer Terms.

  9. APIPL reserves the right without any prior notice, without liability and without assigning any reason, to add / alter / modify / change or vary any or all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.

  10. Nothing contained in these Offer Terms amounts to a commitment by APIPL to conduct further, similar or other offers.

  11. The Benefit will be provided to the Eligible Customer within 3 days of the date of shipping the product purchased under the order to avail this Offer. However, for orders involving a product eligible for exchange, the Benefit will be provided within 20 days after the date of shipping of the product, in case the order for the product is not canceled, rejected or returned.

  12. Under no circumstances, will the Benefit being offered under this Offer be settled in cash in lieu thereof by APIPL.

  13. This Offer cannot be availed on: (i) purchase of the ineligible / excluded products mentioned above; or (ii) purchase by an Eligible Customer using a non-electronic payment method (such as pay-on-delivery).

  14. By participating in this Offer, every Eligible Customer expressly agrees that neither APIPL nor ASSPL nor any of their affiliates will not be liable or responsible for any loss or damage whatsoever that a Eligible Customer may suffer, directly or indirectly, in connection with this Offer, including but not limited to that associated with their use or delivery of any product purchased on Amazon.in to avail this Offer.

  15. APIPL reserves the right to disqualify any Eligible Customer from the Benefit under the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the Offer.

  16. Neither APIPL nor ASSPL nor any of their affiliates make any warranty of any kind, express or implied in relation to this Offer (including, without limitation with respect to the status, fulfillment or credit of the cashback). You hereby release APIPL, ASSPL and their affiliates from liability of any kind relating to the mentioned above.

  17. Any query / issue in relation to the cashback will be entertained by APIPL only during the Offer Period and for a period of 30 days after the expiry of the Offer Period. Post such date APIPL will not entertain any correspondence or communication regarding this Offer or the cashback from any person.

  18. The Eligible Customers are not bound in any way to participate or avail this Offer. The participation in this Offer is voluntary and the Offer is being made purely on a best effort basis.

  19. Any person availing this Offer shall be deemed to have accepted these Offer Terms.

  20. These Offer Terms are governed by the laws of India and the courts at New Delhi will have exclusive jurisdiction over any matters/disputes arising out of or in relation to these Offer Terms.