Yes, both the phone and the protection plan need to be bought together or on the same day on www.amazon.in. The protection plan cannot be purchased for your existing phone, nor can it be bought separately after the purchase of a phone. Any protection plan bought without a phone will be cancelled.
The protection plan will be sent to you via email & SMS within 7 days of delivery of the phone. You will receive the email from firstname.lastname@example.org (please check your spam folder, too), and the SMS from ACKOTS. In case you don’t receive the plan, please call Acko customer care at 1860 266 2258
Any cancelled/returned order will not be eligible for total damage protection.
If your phone was replaced by Amazon, your Protection Plan will automatically be updated with the IMEI details of the new phone. If your phone was dead on arrival, and the manufacturer provided you a replacement, call Acko & give them the details of your replacement phone.
Is this offer available when I opt for (i) EMI or No-Cost EMI, (ii) Guaranteed Exchange Price (Assured Exchange of new phone in the future) (iii) Buyback (Exchange of old phone)?
(i). This Offer is available when you buy the phone on EMI or No-cost EMI
(ii). This Offer is available when you buy the item along with Guaranteed Exchange Price (Assured Exchange of new phone in the future), wherever both these products are available
(iii). This Offer is not available with Buyback (Exchange of old phone)
This plan is powered by Acko. Please visit www.acko.com to file a claim for repair in case of accidental breakage.