FREQUENTLY ASKED QUESTIONS

1. What is the 10% SBI Debit Card and Credit Cards Offer?

a) 10% Instant Discount
b) Offer on payment with SBI Debit or Credit Card (SBI rupay debit cards to be excluded from the offer)
c) Minimum order amount INR 3,000
d) Maximum Discount – INR 1,500 per card (irrespective of number of orders placed)
e) Offer period – 9th August to 12th August, 2018
f) Any cancelled order(s) will not be eligible for the offer and the refund amount of such order will be adjusted with the instant discount amount.
g) The maximum cumulative Instant Discount for Amazon.in customers is INR 1,500 across all transactions conducted on Amazon.in during the Offer Period.

2. How can I avail this offer?

Shop as usual with your SBI Debit Card or Credit Card to pay. As long as INR 3,000 or more is charged to your card while making a purchase, you will get an Instant Discount on the purchase.

3. What if I cancel my order?

The Offer is applicable for a successful transaction. If Instant Discount is availed on any purchase, and the transaction is subsequently cancelled, the refund amount of such orders will be post adjusting the instant discount amount availed on the purchase.

If customer places another order within the offer period, he/she will be eligible for Instant Discount until the offer is maxed out on the card.

4. Would I get the Bank offer even if I make a part payment using my Amazon Pay Balance?

Yes, you would get Instant Discount but only on the amount charged on your SBI Debit or Credit Card. Also, to avail instant discount, your SBI Card should be charged for a minimum amount of INR 3,000. For example, if total transaction amount is INR 8000, and INR 1,000 is paid using Amazon Pay Balance and INR 7,000 is paid using SBI Card, then instant discount would be given on INR 7,000 and not INR 8,000. Similarly, if INR 7,000 is paid using APay balance and INR 1,000 is paid using SBI Card, then customer would not get any discount because the amount paid using SBI Card is less than INR 3,000.

5. Can I avail discount on EMI?

Yes, the discount under this Offer is also applicable on Credit Card EMI, No Cost EMI or Exchange (or both)

6. Can I avail discount on card payment for cash on delivery order? Are net Banking transactions also included in this Offer?

Net Banking and Card Payment on COD transactions are NOT included in this Offer.

7. My Amazon.in order includes Amazon.in Gift Card(s); will I be eligible for a cash back under this Offer? Is the Offer applicable on purchase of all products?

No, the cash back under this Offer is not applicable on purchase of:
• Gift Card(s) (Amazon branded and Non Amazon branded)
• Prepaid phone recharges, DTH recharges
• Kindle e-books and Kindle Unlimited Subscription Program
• Amazon Pay balance
• Select mobiles (see product page for offer eligibility)
• Purchases made on Amazon Global Store
• Purchases made on the Prime Now App

8. My payment failed while placing the order; will I be eligible for the cash back under this Offer?

If your payment failed while placing an order, Amazon.in gives you an option to revive your payment for such order. If you revise your payment within the offer duration, you will be eligible for the discount. For more information on revise payment, click here

Terms & Conditions

  1. This "Offer" is provided to you by State Bank of India (“Bank”) and SBI Cards and Payment Services Private Limited ("SBICPSL"), and Amazon Pay (India) Private Limited (formerly known as Amazon Online Distribution Services Private Limited) ("Amazon") and made available on the website www.amazon.in and the mobile site and mobile application thereof (collectively, "Amazon.in").

  2. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.in Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.in. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.

  3. All residents of India holding a valid and current (i) MasterCard, VISA or/and Maestro debit card issued by Bank; or (ii) credit card issued by SBICPSL (each a "Card") are eligible to avail the Offer (the holder of a Card, a "Cardholder"). RuPay Debit Cards, Corporate or Commercial Cards are not eligible to avail the offer.

  4. The offer is valid from 9th August to 12th August ("Offer Period"), unless revoked or extended by Amazon, Bank or SBICPSL, without any prior notice and without liability.

  5. Under this Offer, any Cardholder who, during the Offer Duration, makes any purchase from Amazon.in and makes the payment using the Card, will be entitled to receive an instant discount of 10% of the total purchase value for a successful purchase transaction made on Amazon.in, provided the order value for such transaction (inclusive of taxes) is equivalent to or exceeds INR 3,000 on a per transaction basis.

  6. Each Cardholder can avail a maximum instant discount of INR 1,500 per Card under this Offer for the purchases on Amazon.in using the Card, irrespective of number of purchases.

  7. The purchase of the product(s) will be governed by the terms of sale, including terms of exchange (wherever available), applicable to the sale of the product(s) on Amazon.in. This Offer will also be applicable on purchase of product(s) by the Cardholders under an exchange offer.

  8. Notwithstanding anything contained in these Offer Terms, this Offer is not applicable on the purchase of the following products:

    • Gift Card(s) (Amazon branded and Non Amazon branded)
    • Prepaid phone recharges, DTH recharges
    • Kindle e-books and Kindle Unlimited Subscription Program
    • Amazon Pay balance
    • Select mobiles (see product page for offer eligibility)
    • Purchases made on Amazon Global Store
    • Purchases made on the Prime Now App

  9. The Instant Discount would not be applicable on payment made by Cardholders using the 'Cash on Delivery' payment option.

  10. The Offer is also valid on EMI (equated monthly installment) transactions, No Cost EMI transactions and Exchange offers. 14% rate of interest is applicable on monthly reducing balance for EMI transactions on the credit Card issued by SBICPSL.

  11. In the event the order is returned or cancelled by the Cardholder, seller or Amazon Seller Services Private Limited, for any reason whatsoever, and subsequently the order / purchase transaction value falls below INR 3000/-, the order will not qualify for this Offer and the participation of the Cardholder will be deemed withdrawn.

  12. If Instant Discount is availed on any purchase, and the transaction is subsequently cancelled, the refund amount of such orders will be post adjusting the instant discount amount availed on the purchase.

  13. Amazon reserves the right, at any time, without prior notice, without liability, and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.

  14. Products offered under this Offer are subject to availability and accordingly Bank, SBICPSL, and/or Amazon, in no circumstances, shall be liable for non-availability of any of any product.

  15. Nothing contained herein amounts to a commitment by Amazon or the Bank to conduct further, similar or other offers.

  16. The above Offer is by way of a special offer and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement (if any executed by the Bank), credit card agreement and Convert2EMI terms and conditions. The terms of the above offer shall be in addition to and not in derogation of the terms contained in the card member agreement, credit card agreement and Convert2EMI terms and conditions.

  17. Cardholders are not bound in any manner to participate in the Offer. Any such participation is voluntary and purely on a best effort basis.

  18. Any person availing this Offer will be deemed to have accepted these Offer Terms.

  19. Delinquent and over-limit SBICPSL's credit Card members will not qualify for this Offer.

  20. This Offer cannot be availed on: (i) purchase of the ineligible / excluded products mentioned above; or (ii) purchase by Cardholder using any card other than the Card (mentioned above).

  21. Any query regarding the Offer will be entertained by Bank or SBICPSL only during the Offer Duration. Post such date, neither Bank, SBICPSL nor Amazon will entertain any correspondence or communication regarding this Offer or the benefits under this Offer from any person.

  22. All disputes between the Cardholders and Bank / SBICPSL (as the case may be) will be resolved inter se and Amazon will not (nor will be liable or obliged to) mediate or resolve any dispute or disagreement between the Cardholders and Bank or SBICPSLs

  23. Any disputes arising out of this Offer shall be subject to the exclusive jurisdiction of the courts at Bangalore.