Amazon.in’s I Have Space Program Transforms Kundan and Kaushal’s lives
Amazon.in plans to expand the transformative program to other towns and cities of Bihar
Patna, February 21, 2018: Kundan, owner of Com.S.C & Online Services was a graphic designer in Patna whereas Kaushal Kishore, owner of KK Services has been running a cosmetics and mobile recharge shop for the last 14 years in the city. Both Kundan and Kaushal have been running their respective businesses in Patna with low-profit margins. Despite all their efforts, they were struggling to manage their expenses and were looking for an opportunity to increase their earnings. At this juncture, their affiliation with Amazon.in's ‘I Have Space Program' and ‘Service Partner’ program made them independent and completely transformed their lives by boosting their capabilities to earn additional income. Through these programs, their income has more than doubled and today their families lead a much better life financially.
Kaushal joined Amazon.in's I Have Space (IHS) program in March 2015 and has left no stone unturned to leverage the growth of e-commerce to scale greater heights. Apart from his regular income, his family now earns an additional INR 20,000 - 25,000 per month through the program. People in the vicinity now recognize him as an ‘Amazon partner' and that has also helped him get more footfalls to his store. Similarly, Kundan began his journey with Amazon under the I Have Space program in June 2015. With the potential he saw in the partnership with Amazon and his desire to become an even more successful entrepreneur, he joined Amazon's Service Partner program in June 2017. Today, Kundan employs over 15 delivery associates to deliver packages in 6 pin codes in Patna.
Kundan, owner of Com.S.C & Online Services said, "Amazon has not only provided me with a source of additional earning but has also given me an opportunity to change the lives of people working with me by enabling them to also earn more." Speaking on the partnership with Amazon.in,
Kaushal, owner of KK Services said, "Amazon.in has helped me to scale up my business. Furthermore, my perspective on customer service has changed completely as customer satisfaction has become my first priority."
Awanish Singh, Director – Delivery Operations said, “It’s humbling to see that we have not only extended our reach and come closer to our customers but have also empowered thousands of local entrepreneurs across the country to leverage our platform and scale greater heights. We have partnered with more than a 100 I Have Space stores and have 3 Service Partner nodes in Patna currently. In line with our vision to transform the way India buys and India sells, we will continue to expand our presence in the state through this program and enable more people to leverage the growth of digital economy to grow.”
The Service Partner program is one of the last mile models by Amazon Logistics in India wherein entrepreneurs act as Amazon.in's local distribution network providers and create the last mile delivery footprint. Currently, the company has over 350 Service Partner nodes across the country.
Under the ‘I Have Space' program (IHS), Amazon India partners with local store owners across different cities to provide pickup and delivery services to customers within a 2 – 4-kilometer radius of their store. These local entrepreneurs understand their area well and have immense goodwill in their neighbourhood to efficiently deliver and receive products. Amazon.in has successfully unlocked the potential of such store owners, allowing them to supplement their regular income by earning a fixed amount per delivery and generate more footfalls in their stores.
The program is open to all store owners who have the ability to serve on foot or a two-wheeler. The only requirement to be an ‘I Have Space' partner is for the store owner to have sufficient manpower to make local deliveries during their off-peak hours and space for storage of the packages. Currently, this program primarily consists of grocery, telecom, stationery, chemists, general stores and other modern trade outlets to name a few. The IHS team at Amazon.in evaluates interested store owners on these parameters and their ability to be able to partner with Amazon.in and the core culture of being customer-obsessed.
Once the stores are on-boarded, Amazon trains the store partners and helps them develop requisite customer management skills focusing on formal customer interaction etiquettes, grooming, safety and overall delivering a positive customer experience. In 2017, the program expanded to 17,500 ‘I Have Space' partners with presence in cities including Dehradun, Chandigarh, Amritsar, Jodhpur, Ajmer, Kota, Vadodara, Bharuch, Nasik, Kolhapur, Belgaum, Tirupur, Warangal, Vellore, Salem, Guntur, Raipur, Agra and Dehradun in addition to all large metros. The channel handles a significant proportion of Amazon Logistics' volumes in cities where it is present and is instrumental in fulfilling customer promises while transforming lives across the country.
For more information on Amazon.in’s ‘I Have Space’ Program, please visit http://amzn.to/2ugTdIs
Weber Shandwick India