Amazon.in’s I Have Space Program Transforms Jodhpur based Moda Ram’s Life
Amazon.in plans to expand the transformative program to other towns and cities of Rajasthan
Jodhpur, December 15, 2017: Moda Ram, a resident of Jodhpur was working as a parking attendant at a leading hospital in Jodhpur. Moda is physically challenged with one arm but that does not stop him from working hard to earn his livelihood. Despite all his efforts, he was struggling to manage his expenses and was looking for an opportunity to increase his earnings. At this juncture, his affiliation with Amazon.in’s ‘I Have Space Program’ (IHS) completely transformed his life by boosting his capability to earn more.
Amazon.in has partnered with more than 400 such I Have Space stores in Rajasthan, with a 25% growth in store footprint in Jaipur and Jodhpur in just one year.
Moda Ram set-up Ramdev Kirana store in Jodhpur and later joined Amazon.in’s I Have Space (IHS) program in the third quarter of 2016 and has left no stone unturned to leverage the growth of e-commerce to scale greater heights. His dedication, diligence and strong sense of customer obsession has helped him achieve immense success in a short span of time. His family now earns INR 10,000 - 15,000 per month through the program. Moda Ram is very proud to have created his own identity and earn respect through this program. People in the vicinity now recognize Moda Ram as an ‘Amazon partner’.
Under the ‘I Have Space program’ (IHS), Amazon India partners with local store owners to provide pickup and delivery services to customers across different cities within a 2 – 4 kilometer radius of their store. These local entrepreneurs understand their area well and have immense goodwill in their neighbourhood to efficiently deliver and receive products. Amazon.in has successfully unlocked the potential of such store owners, allowing them to supplement their regular income and generate more footfalls in their stores. On an average, Amazon India’s store partners deliver between 30 to 40 packages a day, earning a fixed amount per delivery.
The Amazon India I Have Space program is open to all store owners who have the ability to service on foot or a two-wheeler. The only requirement to be an I Have Space partner is for the store owner to have sufficient manpower to make local deliveries during their off-peak hours and space for storage of the packages. Currently, this program primarily consists of grocery, telecom, stationery, chemists, general stores and other modern trade outlets to name a few. The I Have Space team at Amazon.in evaluates interested store owners on these parameters and their ability to be able to partner with Amazon and the core culture of being customer obsessed.
Once the stores are on boarded, Amazon then further trains the store partners and helps them develop customer management skills focusing on formal customer interaction etiquettes, grooming, safety and overall delivering a positive customer experience.
This program currently covers 17, 500 stores across 225 cities including Chandigarh, Amritsar,, Ajmer, Kota, Vadodara, Bharuch, Nasik, Kolhapur, Belgaum, Tirupur, Warangal, Vellore, Salem, Guntur, Raipur, Agra and Dehradun in addition to all large metros. The channel handles a significant proportion of Amazon Logistics’ volumes in cities where it is present and is instrumental in fulfilling customer promises while transforming lives across the country.
Weber Shandwick India
The Amazon.in marketplace is operated by Amazon Seller Services Private Ltd, an affiliate of Amazon.com, Inc. (NASDAQ: AMZN). Amazon.in seeks to build the most customer-centric online destination for customers to find and discover virtually anything they want to buy online by giving them more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient experience; and provide sellers with a world-class e-commerce marketplace.
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