One Year of Amazon Prime for select Airtel postpaid and Broadband Plans
How to avail the offer:
Frequently Asked Questions:
1) How can I pay for Amazon Prime on my Airtel plan and take advantage of Airtel's offer?
To sign up for Airtel's offer with Amazon Prime, you must sign up for a monthly postpaid Infinity plan of Rs.399 or above. Billing eligibility is determined by Airtel. Same applies to Airtel V-Fiber Broadband customers.
You can get more details for eligibility from Airtel customer care through Airtel.in.
2) How long is my Amazon Prime subscription valid for? Will I be charged anything extra for subscribing to Amazon Prime?
As long as you are on Airtel monthly postpaid Infinity plan of Rs.399 or above, the first 12 months of your Amazon Prime membership is included in your plan and you do not need to pay anything additional. Same applies to Airtel V-Fiber Broadband customers.
3) How do I change my method of payment?
As long as you are on the Airtel monthly postpaid Infinity plan Rs.399 or above, you do not need to add or change your payment method on Amazon since the Prime subscription is included in your Airtel plan.
If you no longer have the Airtel plan that includes Amazon Prime and want to pay for Amazon Prime directly, please visit www.amazon.in/prime, sign in using your Amazon credentials and subscribe to Amazon Prime again to continue enjoying the same benefits.
If you would like to make changes related to how you pay your Airtel bill, please contact Airtel customer support directly on 121 from your Airtel phone or 98100 12345 from non-Airtel phones. Additionally you may contact customer support through the methods listed on www.airtel.in.
4) How do I cancel Amazon Prime?
To cancel, please go to the Airtel TV app and unsubscribe through your Airtel TV app (My account -> Active Packs section).
5) What happens to my Amazon Prime account if I eventually change my mobile carrier or plan?
If your mobile service is no longer through Airtel, or you leave the qualifying Airtel postpaid plan for a different plan which does not include Amazon Prime, your Amazon Prime membership will be cancelled. In order to continue your Prime subscription, please visit www.amazon.in/prime, sign in using your Amazon credentials and subscribe to Amazon Prime directly to continue enjoying the same benefits.
6) How do I check to see if my Prime Subscription is via my Airtel plan?
You can visit the ‘Manage Your Prime Membership’ page, where your current method of payment will be indicated near the top left of the page in the Billing section. You can also check with Airtel through their Customer Support to see if Amazon Prime is a part of your service package.
7) How do I contact Airtel customer support?
You can contact Airtel customer support directly on 121 from your Airtel phone or 98100 12345 from non-Airtel phones. Additionally you may contact customer support through the methods listed on www.airtel.in.
8) How do I get support for Prime Video?
You can visit our help page at https://www.primevideo.com/help/ref=dvm_MLP_INAIRTEL_help
9) How do I get support for my Prime benefits including free shipping?
You can visit our help page at www.amazon.in/prime/ref=dvm_MLP_INAIRTEL_prime
10) I saw an error when trying to sign up for Amazon Prime from the Airtel TV app. How do I fix that?
You should return to the Airtel TV app page and try again. If you continue to see an error, please contact Airtel support.
For help with installing the Prime Video app, accessing PrimeVideo.com, or streaming or downloading videos, please log in with your active Prime Video account and visit https://www.primevideo.com/help/ref=dvm_MLP_INAIRTEL_help.
For help with subscription billing, mobile account management, or your mobile phone plan, you can contact Airtel customer support directly on 121 from your Airtel phone or 98100 12345 from non-Airtel phones. Additionally you may contact customer support through the methods listed on www.airtel.in.
11) What happens if I’m already a Prime customer?
Existing Prime members can continue to access Prime, including Prime Video benefits, through Amazon. You cannot sign up for Prime through Airtel while your current membership is active. Once your current membership expires you can sign up for the Airtel Prime membership plan.
12) What happens if I’m a prepaid customer?
Currently only Airtel postpaid customers on Airtel postpaid Infinity plans of Rs.399 or above are eligible for the Airtel Prime offer. The benefits will also be available to Airtel V-Fiber Broadband customers.