Frequently Asked Questions (FAQs)


1. What is the SBI Debit or Credit Card Offer ("Offer")?

(a) Shop on Amazon.in using your SBI Debit or Credit Card to avail 10% cashback up to a maximum of Rs.1,750
The cashback amount will be credited to the eligible Cardholder’s primary account to which the SBI Debit or Credit Card is linked by January 17, 2018.
(b) The dates for the offer and the relevant categories below (except exclusions mentioned under point 10)
i. October 13, 2017(12:00 hours) to October 13, 2017(23:59 hours) – Televisions, Air Conditioners, Washing Machines, Refrigerators, Microwave ovens, and other home and kitchen appliances.
ii. October 14, 2017(00:01 hours) to October 17, 2017(23:59 hours) – Site wide, including above categories,
(c) The Offer is applicable for a transaction on Amazon.in (Site and/or App) using your SBI Debit or Credit Card during the Offer Period, for a minimum of Rs.5,000 per transaction
(d) The Offer is applicable for a successful transaction, upon adjustment for refunds, conducted on Amazon.in (Site and/or App) using your SBI Debit or Credit Card during Offer Period.
(e) The maximum cumulative cashback for Amazon.in customers is Rs.1,750 per card account, irrespective of the number of purchases made on Amazon.in during the Offer Period.
(f) Any cancelled order(s) will not be eligible for cash back and the amount of such orders will be adjusted from the transaction amount for the purpose of the Offer. If a part of your order is returned/cancelled, you will qualify for the Offer only if the net amount you pay for the concerned purchase transaction (after accounting for the return), is greater than Rs. 5,000.

2. How can I avail this offer?

Shop as usual with your SBI Debit or Credit Card to pay. As long as Rs.5,000 or more is charged to your SBI Debit or Credit Card while making a purchase on amazon.in/Amazon App, you will be entitled to avail the cashback offer.

3. When will I get the cash back?

The applicable cash back under this Offer will be credited to the eligible customer’s Bank account linked with SBI Debit or Credit Card by January 17, 2018.

4. What is the minimum transaction size for the cashback for the duration of the event?

The minimum transaction amount to avail cash back is Rs. 5,000 in a single transaction on Amazon.in, net of refunds and cancellations.

5. Would I get cashback if I make a part payment using my Apay Balance ?

Yes, you would get cashback but only on the amount charged on your SBI Debit or Credit Card. Also, to avail cashback, your SBI Debit or Credit Card should be charged for a minimum amount of Rs. 5,000. For example, if total transaction amount is Rs. 8000, and Rs 2000 is paid using APay Balance and Rs. 6000 is paid using SBI Debit or Credit Card, then cashback would be given on Rs 6000 and not Rs. 8000. Similarly, if Rs 6000 is paid using APay balance and Rs 2000 paid using SBI Debit or Credit Card, then customer would not get any cashback because the amount paid using SBI Debit or Credit Card is less than Rs. 5,000.

6. What is the maximum cash back that I can avail?

The maximum cash back per card account is Rs. 1,750 across Site and App during the Offer Period. If multiple cards are linked to the same account, the maximum cashback amount of 1,750 would apply to the account and not to individual cards.

7. Is cash back under this Offer applicable on credit and debit cards?

Yes, the cashback is available on both, SBI Debit and Credit Card.
For the purposes of this Offer, SBI Debit card means debit cards issued by the following:
a. State Bank of India;
b. State Bank of Hyderabad;
c. State Bank of Bikaner and Jaipur;
d. State Bank of Travancore;
e. State Bank of Mysore;
f. State Bank of Patiala.

8. Can I avail cash back on credit card on EMI?

Yes, the cash back under this Offer is also applicable on EMI, including No Cost EMI availed on SBI Credit Card.

9. Can I avail cash back on card payment for cash on delivery orders? Are net Banking transactions also included in this Offer?

Yes, the cash back under this Offer is also applicable on card payment (only through SBI Debit or Credit Card) made for cash on delivery orders placed during the Offer Period i.e. customers who have chosen the option of cash-on-delivery while placing an order and chose to use SBI Debit or Credit Card for payment on delivery of the order. The payment should be completed by 27th October 2017. However, please note that the facility for payment through cards on delivery is subject to availability of the card accepting machine at the time of delivery and the same cannot be guaranteed. In order to not lose out on the benefits under the Offer, we highly recommend that you pay with your SBI Debit or Credit Card online at the time of placing the order.
Further, net Banking transactions are NOT included in this Offer.

10. Is the Offer applicable on purchase of all products?

No, the cash back under this Offer is not applicable on purchase of:

  • Gift Card(s) (Amazon branded and Non Amazon branded)
  • Prepaid phone recharges
  • Bank cards (such as RBL and ticket compliments GCs)
  • Samsung mobile and tablet devices, except for Samsung Galaxy On5 Pro, Samsung Galaxy On7 Pro, Galaxy A9 Pro Gold, Galaxy A5 2017, Galaxy A7 2017, Galaxy J3, Galaxy j5 2016, Galaxy J7 Prime (16 GB) and Samsung Galaxy On8 mobile devices
  • Apple iPhone 8 and Apple iPhone 8 Plus products with Jio Buyback Offer
  • Redmi 4A, Redmi 4 (Gold 16gb), Redmi 4 (Black 16gb)
  • Samsung 192 L refrigerator RR19M2712RJ/RR19M1712RJ/RR19M1723RY and Samsung 253 L refrigerator RT28M3022S8
  • Amazon Home Services
  • Forest Essential cosmetic products
  • Annual Paid Prime membership
  • Kindle e-books and Kindle Unlimited Subscription Program
  • Amazon Pay balance

Hence, if your order contains any of the above, your cash back under this Offer will be the amount net of the amount towards the above items.

11. My payment failed while placing the order; will I be eligible for the cash back under this Offer?

If your payment failed while placing an order, Amazon.in gives you an option to revive your payment for such order. If you revise your payment within the offer duration, you will be eligible for the cashback. For more information on revise payment,
click here


Terms & Conditions


  1. This offer ("Offer") is from State Bank of India ("Bank") and SBI Cards and Payment Services Private Limited ("SBICPSL"), along with Amazon Pay (India) Private Limited (formerly known as Amazon Online Distribution Services Private Limited) ("Amazon"), and is made available on the website www.amazon.in, the mobile site and on the mobile application thereof (collectively called "Amazon.in"). It is open to all residents of India holding a valid and current SBI Debit or SBI Credit Card (such SBI card hereinafter referred to as "Card" and person holding such Card hereinafter referred to as, "Cardholder") and to whom a communication is sent by Bank/SBICPSL and/or Amazon. For the purposes of this Offer, SBI Debit card means debit cards issued by the following:
    a. State Bank of India;
    b. State Bank of Hyderabad;
    c. State Bank of Bikaner and Jaipur;
    d. State Bank of Travancore;
    e. State Bank of Mysore;
    f. State Bank of Patiala.
  2. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.in Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.in. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.
  3. All SBI Debit Cardholders and all SBI Credit Cardholders excluding SBI Corporate Credit Card with no outstanding of more than 30 days and are eligible to receive benefits under this Offer.
  4. This Offer is valid from ("Offer Duration")
    i. October 13, 2017(12:00 hours) to October 13, 2017(23:59 hours) – Televisions, Air Conditioners, Washing Machines, Refrigerators, Microwave ovens and other home and kitchen appliances.
    ii. October 14, 2017(00:01 hours) to October 17, 2017(23:59 hours) – Site wide, including above categories,
  5. During the Offer Period, any Cardholder who makes a purchase of INR 5000 or above at Amazon.in will be provided a cashback of equivalent to 10% of the transaction value to a maximum of INR 1750 per Card Account, irrespective of the number of transactions made.
  6. Offer is also applicable on payments made through EMI on SBI Credit cards. 14% Rate of interest will be applicable on monthly reducing balance for EMI transactions on SBI Credit Card.
  7. Offer is not valid on SBI net banking option.
  8. In case of cancellation of your transaction(s) (for any reason whatsoever and either by the Cardholder, the seller or Amazon), the concerned purchase transaction will not qualify for the Offer. If a part of your order is cancelled, you will qualify for the Offer only on the net amount you pay for the concerned purchase transaction (after accounting for the cancellation), on the basis of minimum amount eligibility provided under these Offer Terms.
  9. In a scenario where the Cardholder returns the order, the Cardholder will not qualify for the Offer. If a part of your order is returned, you will qualify for the Offer only on the net amount you pay for the concerned purchase transaction (after accounting for the return), on the basis of minimum amount eligibility provided under these Offer Terms.
  10. The offer is not available on the purchase of following products, and the price of such products would be deducted to calculate the minimum eligible amount of Rs 5,000
    a) Gift Card(s) (Amazon branded and Non Amazon branded)
    b) Prepaid phone recharges
    c) Bank cards (such as RBL and ticket compliments GCs)
    d) Samsung mobile and tablet devices, except for Samsung Galaxy On5 Pro, Samsung Galaxy On7 Pro, Galaxy A9 Pro Gold, Galaxy A5 2017, Galaxy A7 2017, Galaxy J3, Galaxy j5 2016, Galaxy J7 Prime (16 GB) and Samsung Galaxy On8 mobile devices
    e) Apple iPhone 8 and Apple iPhone 8 Plus products with Jio Buyback Offer
    f) Redmi 4A, Redmi 4 (Gold 16gb), Redmi 4 (Black 16gb)
    g) Samsung 192 L refrigerator RR19M2712RJ/RR19M1712RJ/RR19M1723RY and Samsung 253 L refrigerator RT28M3022S8
    h) Amazon Home Services
    i) Forest Essential cosmetic products
    k) Annual Paid Prime membership
    l) Kindle e-books and Kindle Unlimited Subscription Program
    m) Amazon Pay balance
  11. This Offer is also applicable on payment made by Cardholders using the 'Card on Delivery' payment option provided that: (a) the order(s) is placed by the Cardholders on Amazon.in during the Offer Duration; and (b) the Cardholder, at the time of delivery of the order, makes the payment via a card accepting machine carried by the delivery associate, using the Card; and (c) the payment is completed by 27th October 2017. In the event, for any reason, the card accepting machine is not available or is not working, the Cardholders will not be entitled to avail the Offer.
    Other Terms & Conditions
  12. The cashback (under this Offer) will be credited in the card account of the eligible Cardholders by Bank or SBICPSL (as applicable) on January 18, 2018. The cashback will be provided in the primary account to which the Card is linked.
  13. Any query regarding the Offer will be entertained by Bank or SBICPSL only during the Offer Duration. Any query / issue regarding the cashback will be entertained by Bank or SBICPSL (as applicable) only up to January 31st, 2018. Post such date, neither Bank, SBICPSL nor Amazon will entertain any correspondence or communication regarding this Offer or the benefits under this Offer from any person.
  14. Bank, SBICPSL and/or Amazon do not endorse any of the products or brands being offered on Amazon.in and will not accept any liability pertaining to the quality, merchantability, fitness, delivery or after sales service of such products.
  15. All existing offers or discounts etc. that are being offered on Amazon.in can be availed by the Cardholders in addition to this Offer.
  16. Nothing contained herein amounts to a commitment by Bank, SBICPSL, or Amazon to conduct further, similar or other offers in the future.
  17. The above Offer is by way of a special offer for State Bank Debit and SBI Credit Cardholders only and nothing contained herein shall prejudice or affect the terms and conditions of the card agreement and Convert2EMI terms and conditions. The terms of the above offer shall be in addition to and not in derogation of the terms contained in the card agreement and Convert2EMI terms and conditions.
  18. All disputes between the Cardholders and Bank / SBICPSL (as the case may be) will be resolved inter se and Amazon will not (nor will be liable or obliged to) mediate or resolve any dispute or disagreement between the Cardholders and Bank or SBICPSLs.
  19. Pictures of products shown in the communication sent to the customer either through mailers or advertised on the website, are representative only and may not bear a resemblance to the actual products shall not be responsible towards the same under any circumstances.
  20. Products offered under this Offer are subject to availability and accordingly Bank, SBICPSL, and/or Amazon, in no circumstances, shall be liable for non-availability of any of any product.
  21. Under no circumstances, will the cashback under this Offer be settled by cash in lieu by Bank or SBICPSL (as applicable) or by Amazon.
  22. Bank or SBICPSL (as applicable) will not entertain any correspondence regarding the validity or acceptability of any additional benefits offered on Amazon.in.
  23. The Cardholders expressly agree that Amazon (or any of its affiliates) will not be liable or responsible for any loss or damage whatsoever that a Cardholder may suffer, directly or indirectly, in connection with this Offer including but not limited to that associated with his/ her use or delivery or misuse of the Product.
  24. Cardholders are not bound in any manner to participate in the Offer. Any such participation is voluntary and purely on a best effort basis.
  25. Any person availing this Offer will be deemed to have accepted these Offer Terms.
  26. Bank, SBICPSL and Amazon reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
  27. These Offer Terms are governed by the laws of India. Any disputes between the Bank/ SBICPSL and you arising out of the Offer shall be subject to arbitration by a sole arbitrator to be appointed by Bank/SBICPSL for this purpose. The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996. The place of arbitration shall be at Mumbai for Bank and New Delhi for SBICPSL and language of arbitration shall be English. The existence of a dispute, if any, shall not constitute a claim against Bank/SBICPSL.
  28. SBICPSL along with its direct affiliates is alone responsible for resolving all disputes and differences in relation to SBI Credit Cards without reference to State Bank of India. However, State Bank of India along with its direct affiliates is solely responsible for resolving all disputes and differences in relation to State Bank Debit Cards without reference to SBICPSL.