Frequently asked questions about the Exchange Offer Program.
Exchange is available on select products in the following categories: Smartphones / Mobiles, TV, Laptops, Refrigerators, Washing Machines, Tablets, ACs, Recliners and sofas. To check if Exchange is available for a product, update the pin code for your delivery address and click on “With Exchange” option on the product page of the desired product.
To check if Exchange is available at your location, update the pin code of your delivery address and click on “With Exchange” option on the product page of the relevant product.
Any used product should not be damaged, broken, or otherwise tampered with. The used product should match the details entered while placing the order (with Exchange) and will be validated by the delivery associate. If you are returning a Mobile, Laptop or TV, such Used Product must be in working condition, and the display / screen of the Used Product should be intact, that is without any scratches, cracks, discolouration, spots, lines, dead pixels, or any other damage of any manner. Please remove any scratch-guard, screen-guard, tempered-glass, or other protective covering applied to the screen of the Used Product device. You must delete all personal data, sign out of your iCloud (iOS) / Google (Android) accounts, and remove any lock code or passwords.
It is preferred that you provide your used product with all original accessories and packaging. However, it is not mandatory. You may complete the Exchange process without the original accessories and packaging, provided your used product meets all the other requirements.
The delivery associate will pick up the used product at the time of delivery of the new product, provided the details and condition of the used product match with the details and conditions entered at the time of placing the order (with Exchange).
In case you are exchanging Mobiles, Laptops, Tablets, Televisions, Refrigerators, Speakers or Headphones, keep your product ready for pickup at time for delivery. Air conditioners, Washing machines, Sofas and Recliners should be kept uninstalled and ready for pick up.
In order to comply with the Government advisories/directives on social distancing, we now require all customers, exchanging their used product, to keep such product ready at the doorstep for pick-up. This is to ensure that our delivery agents are able to provide contactless pick up service without entering your premise. The delivery of your new product will be completed once our delivery agent picks up your used product at your doorstep.
Please note that this communication is provided to you for information purposes only and your purchases made as part of the Exchange Program will be subject to the terms and conditions of the Exchange Program.
Should you require any clarification, please contact our customer support team.
No, you can exchange only one used product per new product.
Yes, you can exchange a mobile and purchase an eligible product from another category. This capability is available for select categories. You can check the same under “With Exchange” option.
No, once the order is placed, you can only exchange the used product that was described at the time of placing the order. The Exchange value is applied based on the details of the used product that were entered by you. If the details entered do not match the used product that is handed over for exchange at the time of delivery, the exchange pickup of the used product will be cancelled.
Yes, if your exchange pickup fails, you have an option to pay for balance amount and take delivery.
Once a used product has been picked up from you, we will not be able to return it as it would have already been collected and processed by our third-party buyback partners. In case you have returned your order for a refund, subject to Amazon.in's return policies, an Amazon Gift Card (issued by QwikCilver Solutions Private Limited) equivalent to the Exchange value will be credited to your Amazon.in account. See Exchange Offer - Terms and Conditions. In such a case, the Amazon Gift Card will be credited to your Amazon.in account within 3 days of the date of acceptance of return of your order and the refund amount for the remaining order amount will be refunded to your payment method as per Amazon.in’s return policy.
The used products accepted under the Exchange program is dependent on the buyback partners and hence the list is dynamic. Please see the "With Exchange" option on the product page of the selected product to see the latest list of used products eligible for exchange.
You must delete all the data on your device before handing it over to the delivery associate. Amazon or its affiliates, the seller, the buyback partner, the future buyer or the manufacturer will not be responsible for any data that may be retained on the used product, and you cannot approach any of the above parties for any retrieval or deletion of the data from your used product.
Dial *#06# from the phone that you want to exchange to identify its IMEI number. The IMEI number can also be found inside the battery compartment, in phone settings or on the original packaging of the mobile phone.
No, you need to enter only one of them at the field for the IMEI number.
The exchange offer you receive on Amazon.in and the proposed exchange value is provided by third party buyback partners. The offer may vary depending on the brand and model selected, your delivery location and availability of the offer by the buyback partner at the time of placing the order. While we strive to connect with various buyback partners to provide the best value to customers, the offer you see may vary depending on the above mentioned factors.
No, you can avail exchange for a product by only clicking through “Buy Now with Exchange” button and checking out. At this time, you cannot add non-exchange related items in the same cart for checkout.