Praise for the book:
“Sunil Gandhi has written extensively on various subjects ranging from world class companies, to focused customer experience. He has drawn lessons from recent change movements like the one led by Anna Hazare to highlight opportunities for companies to adapt and change. The sections on Customer Experience are extensive and there are many nuggets of wisdom captured within the examples shared. Employee engagement, motivation and retention, are key priorities for Indian companies and there are lessons for them within.
The book provides a widescape view of Indian management issues and Customer related concerns. You would find in it, various new ways of recognizing and renewing efforts at improving your own performance or Corporate performance. It shares established management tenets as well as contemporary trends and thus, captures a broad spectrum of management thought.”
By Bijou Kurian , Ex - President & CE of Lifestyle , Reliance Retail
Sunil has put together an interesting e book from his blogs. The style is unique, short and to the point. The subjects covered offer a wide variety on management and are handy and provide quick solutions/suggestions.
The writing style includes SMS lingo to some extent. Its a fine effort to bring everything in a single volume. I hope that he will develop the idea further by expanding the bullet points into detailed reasoned arguments and turn this into a full fledged book.
'By Rajnikant Patel , Ex MD & CEO , BSE & Indian Commodity Exchange
"Truly an amazing collection. Readers with different profits and Orientation will enjoy the work. Keep up the good work!".
Ashvin Parekh, Senior Partner E & Y
Customer experience and customer management are key to success in the present environment of severe commoditization of goods and services. This book on collection of blog posts truly gives amazing ideas for action for entrepreneurs and senior executives. There can be a lot of learning for management students as well. Congratulations and best wishes to Sunil.
Anand Rathi, Chairman, Anand Rathi Group of Companies