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This is Service Design Thinking: Basics, Tools, Cases Paperback – 9 Mar 2012

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About the Author

Marc Stickdorn (Austria; http://thisisservicedesignthinking.com; www.destinable.com) is co–founder of Destinable, a consultancy specializing in service design for tourism, and lectures around the world at business and design schools.  He is a professor at the Management Center Innsbruck in Austria, where he lectures on service design and service innovation.  His main areas of interest are service design and strategic marketing management particularly in a tourism context.

Jakob Schneider (Germany) is a graphic designer based in Germany.

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Product details

  • Paperback: 384 pages
  • Publisher: John Wiley & Sons; Reprint edition (9 March 2012)
  • Language: English
  • ISBN-10: 1118156307
  • ISBN-13: 978-1118156308
  • Product Dimensions: 18.3 x 2.3 x 22.9 cm
  • Average Customer Review: 4.5 out of 5 stars 2 customer reviews
  • Amazon Bestsellers Rank: #43,911 in Books (See Top 100 in Books)
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4 May 2016
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Amazon.com: 3.7 out of 5 stars 62 reviews
Ramana Metlapalli
4.0 out of 5 starsUseful Case Studies
18 December 2015 - Published on Amazon.com
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8 people found this helpful.
Nicholas Doering
5.0 out of 5 starsA good tool and a good design.
31 December 2015 - Published on Amazon.com
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3 people found this helpful.
Martin Chesbrough
4.0 out of 5 starsHelpful and comprehensive guide to the topic of Service Design
10 January 2016 - Published on Amazon.com
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Jeff Anderson
3.0 out of 5 starsDoesn't live up to promise
8 April 2014 - Published on Amazon.com
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8 people found this helpful.
Paul Reader
4.0 out of 5 starsMore than service design thinking
17 December 2012 - Published on Amazon.com
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