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Product Packaging:Standard Packaging Sennheiser MB Pro 2 UC ML is a premium Bluetooth stereo headset optimized for Microsoft Lync. The headset is designed for business professionals who demand wireless communication freedom, brilliant sound quality, and exceptional wearing comfort.
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Most helpful customer reviews on Amazon.com
The build quality of the MB Pro2 is excellent, just as you would expect from Sennheiser. Solidly constructed, yet light and easily worn, the MB Pro2 feels good on the head and comfortable on the ears. The headset just seems to fit naturally, a testament to Sennheisers design team. I REALLY appreciate the integrated charging stand, easily the best feature overall of this headset (keep reading). Pairing the MB Pro2 to both my Macs (running Yosemite) and my iPhone (iOS 8.1) was easy, and I was up and running in just a few minutes.
In order to test the headset, I performed a Skype test call (you record for 10 seconds and Skype plays back your recording). I immediately noticed that the sound quality was good, but a little grainy (as is usual with Bluetooth headsets). Whether this is a result of the Bluetooth codec, the mic, or the earphones, I'm uncertain. But, strangely, the boom mic just didn't pick up my voice to the extent that I was expecting -- it sounded dim and slightly distant, even though the mic is literally 2 cm from my mouth. I adjusted the headset volume to its highest level, but no joy -- still the same dim and distant presence. I was able to compensate by talking a little louder, but my voice level is noticeably unnatural at that volume and it seems like I'm being verbally assertive. After about a half-hour of testing, including disconnecting and reconnecting via Bluetooth (to see how robust the connection capability is), I felt that I understood the headset and was ready to use it.
To contrast, my other headset is a BlueParrott B350-XT in a very similar configuration, but with only one earpiece (and, sadly, no integrated charging stand). The BlueParrott is solidly constructed and feels good on the head, but -- in my limited subjective testing -- has better sound quality, and at a better recorded volume than the Sennheiser. I wasn't expecting this at all. I don't have to elevate my voice with the BlueParrott, and the sounds is slightly less grainy (more "fluid"?) than the Sennheiser.
So, the bottom line is this: the Sennheiser MB Pro2 XL is a very good headset, with good quality sound and excellent design features (especially the integrated charging stand) and the welcome stereo ear cans; it is a core part of my daily work life and workflow. However, if I had to do it all over again, I'd probably elect to simply get a second BlueParrott B350-XL as a backup headset as the sound quality is subjectively better, even though it doesn't come with the nifty integrated charging stand and has only one earpiece.
*** One-week Update ***
Long story made short, I discovered that my headset was operating on a very old release of firmware (1.0.x). I was able to determine how to update the firmware from the Sennheiser site, and was able to get the firmware up to the current 1.1.x level. Both the questionable quality audio (slight raspiness) and the poor voice pickup on the mic are now history and calls are very clean in both directions. Now, the only complaint I have is that one of the headset ear cups rests on the base of the stand when the headset is mounted on its charging station. This may actually be an intentional design feature that stabilizes the headphones while being charged. My only concern is that the matte surface on the headphones may wear down over time by regularly scuffing the base of the stand. Not a big deal, but something to note.
This is now my primary headset and it now works flawlessly. I've relegated the BlueParrott to my computer bag for travel. I'm raising my rating to a full five stars. I'm absolutely thrilled with this purchase.
Note that the Sennheiser updater is a Windows-based program, so you'll need access to a Windows machine (such as a family member's or friend's system) or operating system instance (such as a Windows 7 virtual machine running on your Mac) in order to perform the update. Once the update procedure is complete, you'll be able to continue using your headset on your Mac, iPhone, etc. The updater is NOT required in order to use the headset on a Mac, iPhone, etc.
*** Five-month Update ***
This headset is absolutely rock-solid and performs flawlessly. I use this thing for 5-8 hours per day on a daily basis, and, frankly, couldn't imagine working without it. Absolutely no complaints at this point. It's comfortable and wears well. It is well designed and everything is "in its place". The boom is the perfect length and stays just out of the way. The headset has just the correct weight (not too heavy, not too light), and it has that intangible "feeling of quality". It behaves well via Bluetooth signaling (i.e. informs my iPhone that it has been picked up off the stand which then answers the call, etc.) Sound quality remains superb, and people tell me that my voice is crystal clear on the other end. The charging stand is a God-send and keeps the headset constantly charged without me having to think about it. This has been a fantastic purchase and one that I would do again in a heartbeat. I wish all products were as well developed and integrated as these 'phones. Reiterate: 5-stars. (P.S. And, no, I have no affiliation with Sennheiser whatsoever, other than the many decades that I've been a customer of theirs).
1. The sound and the microphone clarity are both first rate. I've been on 2 hour demos and the battery lasts, the sound remains clear and the headphones are very comfortable. Since they are over the ear, I can still hear things outside of my conversations and that works great for me.
2. The headset is lightweight and comfortable. It stays on my head, is completely adjustable and in many cases I forget that I even have them on.
3. The blue tooth range is very good. I can walk outside my office and into other rooms and still hear someone talking.
1. The biggest problem I have is the device or the USB port, frequently goes to sleep. I've followed the instructions from Sennheiser support about changing the default power setting options but alas, that has not worked and that's a real problem. If you receive an incoming call from Skype and try to pick up, because the device has gone to sleep, the calling party cannot hear you. The only way I've found to get the audio and microphone working again is to power the headset off, wait 20 seconds and power it back on. By that time you've already lost the call. This problem, unless it can be resolved, will force me to return this device even though I've had it for 3+ months. I consider this to be a serious flaw.
2. Another flaw is that there is no MB Pro2 driver providing additional features. My $50 Logitech wireless headset, at least, displays on screen whether I'm muted or not. This device does not display anything so unless you remember whether you last muted it or not, you have to toggle the mute button to tell. The headset tells you that it is muted with a voice in your eat. That's great but after 15 minutes, who can remember?
All in all, I'm only partially happy with this device and will continue my quest for the perfect Skype / remote support headset that can also play stereo music. By the way, I also tried a Plantronics model but that one lacked the boom mic and to people with whom I was testing, they said it sounded like a speaker phone.