Research Paper (postgraduate) from the year 2008 in the subject Business economics - Personnel and Organisation, grade: B, The University of Chicago, language: English, abstract: As opined by Arvey and Campion (2010, p290), "In order to increase the efficiency and retention of the employees, it is essential to implement an appropriate Recruitment and Selection process." Recruitment is the procedure that the organization applies to identify the human resource requirements of the organisation and attract suitable candidates. Selection refers to the process that is involved in choosing a predefined number of candidates from a number of applicants to fill the available posts in the organization (Barber, 2009). Background on the topic: Employees are considered to be the face of the organisation. According to Compton and Nankervis (2011), effective recruitment and selection procedure gives the organization a unique identity in terms of competent human resource and performance. Strategic human resource management involved hiring potential individuals whose skills and competencies match with the organisational goals and objectives. The selection of the right person for the right job, at the right time and place is essential to drive organisational performance. Hiring the wrong candidates can lead to increased costs in terms of training, low employee productivity and high labour turnover. The study deals with investigating the recruitment and selection procedure followed by Marks & Spencer, U.K.. Marks & Spencer recruit internally by advertising on the notice board either in paper format or through employee account online like, organizational intranet, in his journals, references or recommendations and word of mouth. The external recruitment procedure is followed by contacting hiring agencies for graduates, employment agencies for contemporary workers and accepting online application in the company's own web site.