3.0 out of 5 starsCustomer service and installation.
12 June 2019
It's not that easy to assemble so, for installation a guy was assigned. Customer service is very good. A person who came for installation was very polite. About the product cant give review coz today only i got it installed after using only will give review.
I bought it only after seeing the reviews, and it's a good machine even though it could only take 100 kgs but me being 107 kgs I could easily use it and it's a bit high for the price should be 1000 less but it's okay.. Yes, the packaging had holes in it.. It was broken also, the machine had many scratches which I thought I got a used product that's the disappoint thing
I had to toil a lot to get this home, delivery guys said that they can’t deliver because it weighs almost 20kg and final delivery station was about 19-20km away. Anyways I had no patience to wait for any other solution and I went ahead and fetched it after office. Got drenched a bit in rain, but I think all the hard work and trouble taken by me was worth it. I had read on other exercise bike reviews that its a tiresome process of assembling them which takes upto 2 hrs. This wasn’t the case here as I got it assembled within 40-45min max. Made a slight mistake of misplacing the nuts and bolts of pedal for which prominent scratches occurred on pedal bar due to moving handles. Anyways, sorted that out soon. Okay about this bike, its strong, really cause I weigh about 80kg and it didn’t even make any kind of sound whatsoever while using it. The seat height is adjustable upto a decent range, handles are at nice position , seat is well cushioned and large enough. I can’t vouch for the Odometer or Distance Calculator, burnt about 120kcal within 10min, can’t believe it. So except that, its a must buy. Go for it.
The delivery was on time, and the customer service is really a big support for me... I am happy after got this product... I m also suggest to buy this to people. The installation service was also on time. Rohit kumar, who installed my cycle. He was very punctual about time and very good in nature. I always want look forward this type person for my cycle servicing.
Its easy to assemble but a simple assembly drawing would have helped a lot had it been available along with package. And no instructions manual is available too. Overall, its a sturdy and above average product in a reasonable price. No one contacted us regarding assembly and i did it on my own.