Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter mobile phone number.

Kindle Price:    654.90
includes free wireless delivery via Amazon Whispernet

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Deliver to your Kindle or other device

POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History by [Morgans, Sarah, Thorness, Bill]
Kindle App Ad

POWER: How J.D. Power III Became the Auto Industry’s Adviser, Confessor, and Eyewitness to History Kindle Edition


See all 2 formats and editions Hide other formats and editions
Price
New from
Kindle Edition
   654.90

Length: 402 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English

Learn more about purchasing Kindle eBooks

Customers can now buy over 3 million Kindle books on Amazon.in with Indian credit/debit cards, net banking and Amazon.in Gift cards. > Learn More

Product description

Product Description

No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power.

Dave’s persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction.

Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries.

Foreword by CNBC's Bill Griffeth

Product details

  • Format: Kindle Edition
  • File Size: 1021 KB
  • Print Length: 402 pages
  • Page Numbers Source ISBN: 0981833675
  • Publisher: Fenwick Publishing (27 August 2013)
  • Sold by: Amazon Asia-Pacific Holdings Private Limited
  • Language: English
  • ASIN: B00EUF4HNM
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #5,79,131 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  • Would you like to tell us about a lower price?


Customer reviews

There are no customer reviews yet.
Share your thoughts with other customers

Most helpful customer reviews on Amazon.com

Amazon.com: 3.2 out of 5 stars 11 reviews
4 people found this helpful.
5.0 out of 5 starsInformative and enjoyable read!
on 5 November 2013 - Published on Amazon.com
Verified Purchase
4 people found this helpful.
5.0 out of 5 starsVisionary
on 7 October 2013 - Published on Amazon.com
Verified Purchase
One person found this helpful.
2.0 out of 5 starsMuch less than I expected
on 25 December 2013 - Published on Amazon.com
Verified Purchase
One person found this helpful.
1.0 out of 5 stars12 more words required12 more words required12 more words required
on 30 November 2013 - Published on Amazon.com
Verified Purchase
2 people found this helpful.
4.0 out of 5 starsBOOK REVIEW: 'POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History': Yes, There's
on 7 March 2014 - Published on Amazon.com
click to open popover

Where's My Stuff?

Delivery and Returns

Need Help?