Bought from AMAZON on 8.9.2018. Started tripping after 4 months. Service Engineer replaced Thermostat last week. Profuse water leakage from inside. Very poor service, responded after 10 days, service Engineer refused to attend the problem saying this is not designed for multistory building, problem remain unattended, not able to use it at all. As per product details for the model WS1502M 15 LITRES-2000 WATTS Storage water heater available at AMAZON, this product can withstand pressure upto 6.5 bar. In my case, the differential Head of water is maximum 3.5 bar. Now, if the service Engineer's version is true, then ORIENT is cheating with customers through the AMAZON platform OR else it is the responsibility of ORIENT to prove the design pressure of 6.5 bar. Warranty: 5 years on tank, 2 years on heating element & 2 years on product??? AMAZON should stop selling these type of UNRELIABLE POOR QUALITY product and help customers from being cheated.
PLEASE DONT BUY THIS PRODUCT.... I bought this in the month of December 2017. There was a leakage in the tank in Feb 2017 because of with short circuit was happening. After repeated complaints to the customer service and service centre in my area no one has visited to repair the geyser. It has been more than 3 weeks that I have registered a complaint. Very very bad service and the product is worst. At the same time I bought a bajaj geyser which is working fine.