UPDATE! I had to leave the unit with service center from 29th Oct 2018 and finally received it on 2nd Oct, 2018. At the time I was told that the inner tank was replaced. It had not been even 2 days and the tank started leaking on 4th Oct, 2018. How did a new tank start leaking if they had indeed replaced it? I have placed a new complaint with Orient and waiting for them to pick the unit again to fix.
DO NOT BUY THIS PIECE OF JUNK FROM ORIENT; YOU'LL END UP HAVING IT LYING IN THEIR SERVICE CENTER IN WINTER WHEN IT WAS SUPPOSED TO SERVE YOU. UTTERLY DISAPPOINTED WITH ORIENT. NOT GOING TO BUY ANYTHING FROM THEM AGAIN!
Being in Chennai, the usage of this water heater was not something to be termed "heavy", but still the tank got leaked in just a year of starting using it. As you can see in the photograph (taken when the technician was investigating) you can see water leaking from the underbody. They had to take the entire unit to their service center for 4 days and have returned it today saying they have fixed the leakages using welding. I'm not sure for how long this "fix" is going to last and when I am going to start having the problem again.
As per the Orient service center, they have seen this tank leakage issue in this specific model of Orient water heater and in all the cases, the units were purchased from Amazon.
I got damaged item. It started leaking from the very beginning and i was regularly calling to service centre but no body came.At last its was and all the things burned out. So don't buy anything from the seller and from orient .I had a very dangerous experience.
I purchased this product in December 18 and it stopped working in Jan 19. First of all no invoice was provided for the product, nor the warranty was stamped. There is literally no customer support for the product. It has been almost a month, I am calling customer care of Orient daily but they are not providing any support. They provide you other numbers to call which are invalid numbers. If you ask for mobile no of their manager/supervisor, they cut the call. Whoever is reading this review please take my words seriously. NEVER EVER BUYORIENT PRODUCT, THEY DON'T PROVIDE POST SALE SERVICE.
My parents have Bajaj water heater at my home town, they are using it for 5 years and faced no problem at all. Don't opt Orient for saving a few hundred rupees, this product is not worth it. Opt for Bajaj instead, its way better than it.
Worst product and poor customer service. The water tank leaked within 6 months of purchase and after I called up the customer care for complaint, the technician came and said that the drum has to be replaced. Waited for almost 2 weeks and yet no response from Bangalore service centre or orient customer care. Its the case of extreme unprofessionalism and total disregard of customer. Extremely disappointed with the purchase and suggest all of you to please not buy this product for your good sake.