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Microsoft Dynamics CRM 2013 Unleashed by [Wolenik, Marc]
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Microsoft Dynamics CRM 2013 Unleashed 1st , Kindle Edition


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Length: 1158 pages Enhanced Typesetting: Enabled Page Flip: Enabled
Language: English

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Product description

Product Description

Microsoft® Dynamics CRM 2013 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing both cloud and on-premise based versions of Dynamics CRM.

Leading Dynamics implementer Marc Wolenik fully covers Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM Online Fall ’13, and many features first introduced in Microsoft’s “Polaris” and Update Rollup 12.

You’ll find thorough coverage of Dynamics’ revamped “Flow” interface and advanced cross-platform mobile client support. Extensive new coverage also includes: Business Process Flows, Portable Business Logic, reporting and forms improvements, server-side email synchronization, MarketingPilot, NetBreeze, Yammer, and much more.

 

Drawing on extensive insider knowledge, Wolenik presents proven best practices and pitfalls to avoid in using every significant Dynamics CRM 2013 capability–information available in no other book.

Marc J. Wolenik, is CEO of Webfortis, a Microsoft Gold Customer Relationship Management Competency Partner that specializes in delivering
Microsoft Dynamics CRM/xRM solutions for companies of all sizes. Learn from experience and dive deep into CRM technologies that cross almost every industry and vertical. His books include Microsoft Dynamics CRM 2011 Unleashed, Microsoft CRM 4 Unleashed, and Microsoft CRM 4 Integration Unleashed.

 

Detailed information on how to…

 

  •   Compare on-premise and cloud versions of Dynamics CRM, make your best choice, and deploy painlessly
  •   Use the advanced configuration and customization options that offer you the most value
  •   Take full advantage of Dynamics CRM’s new flow interface and productivity shortcuts
  •   Learn about new add-on features for Dynamics, including MarketingPilot, NetBreeze, and Yammer
  •   Personalize dashboards, activities, calendars, data import/export, and more
  •   Manage leads, opportunities, accounts, contacts, marketing lists, collateral, campaigns, quotes, orders, and invoices
  •   Integrate schedules, cases, contacts, and product/service information
  •   Build powerful automated workflows, processes, and complete solutions
  •   Deliver CRM applications to smartphones and tablets, including iOS devices
  •   Provide watch lists, automatic alerts, and other sales help through InsideView Social Insights
  •   Extend Dynamics CRM with custom plug-ins and add-ons
  •   Integrate Dynamics CRM 2013 with SharePoint, Azure, SQL Server, SRSS, Visual Studio, and .NET Framework

 

 

 

 

About the Author

Marc Wolenik is the CEO of Webfortis—a Microsoft Gold Certified CRM Partner headquartered

in San Francisco.

 

As an avid believer in customer relationship management (CRM), Marc wrote a custom CRM application using only ASP 3.0 (prior to .NET) from scratch and incorporated complete back-office enterprise resource planning (ERP) functionality into it so that it could be used as the first of its type web-based CRM, point of sale (POS), and ERP. When Microsoft Dynamics CRM was released, Marc recognized the potential of both its CRM and xRM capabilities and developed a complete services offering around the product. Today, Webfortis offers “soup to nuts” CRM services for their customers.

 


Product details

  • Format: Kindle Edition
  • File Size: 198716 KB
  • Print Length: 1158 pages
  • Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits
  • Publisher: Sams Publishing; 1 edition (25 April 2014)
  • Sold by: Amazon Asia-Pacific Holdings Private Limited
  • Language: English
  • ASIN: B00JXMO1CY
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #1,50,228 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Amazon.com: 3.5 out of 5 stars 22 reviews
5 people found this helpful.
5.0 out of 5 starsDoes a great job in covering pretty much everything!!!
on 24 May 2014 - Published on Amazon.com
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4.0 out of 5 starsExcellent Intro to CRM 2013 Book
on 15 August 2014 - Published on Amazon.com
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One person found this helpful.
2.0 out of 5 starsApparently not what I was looking for. . . .
on 19 December 2014 - Published on Amazon.com
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4.0 out of 5 starsNice read
on 25 February 2015 - Published on Amazon.com
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4.0 out of 5 starsVery helpful
on 11 July 2014 - Published on Amazon.com
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