Product arrived in a box wrapped outside in a wood crate. Two people had troubles getting it to second floor. Otherwise easy to assemble, and with powerful motor. Be careful when assembling it though - I positioned it sideways on the ground and the hydraulics tried to close on my leg.
Drawbacks: no installation assistance. Screen should be large. Speakers should be big. Do not know who will provide technical assistance in case it goes out of order. The supplier & company should display customer assistance number. No warranty card given.
I loved the product but assembling was a difficult task though becoz wooden framing on the outside box was more strong so product reaches you safely and once installed it works wonder good for obese people as well.