How is the borosilicate glass attached to the heating component??using gum or adhesive? I agree that borosilicate glass is heat resistant till 1200 degrees but how far is the adhesive or gum resistant to heat while we are boiling water?
I bought this Kettle with the trust on brand name "Kent", but this product is not good at all.
After using it for 1 week I started observing water leakage on base plate and handle of Kettle, later it stopped working. I tried calling Kent call center and after confirming all the details they promised me to send a engineer to fix it. It is been more than a month there is no visit or no follow up from Kent as well. To surrender my trust on Kent I had to get it fixed from a local shop.
Been told that this product is faulty as the water leakage will start again, I took my chances paid from my pocket even though the Kettle is in warranty. After fixing it worked for 2 weeks and now it stopped again and assuming the reason be leakage as the product is not durable at all. Take a note hard earned money should not be wasted on these useless things.
Don't understand the use of product that only looksgood but refuse to work for what it is made for. I feel heavily for Amazon to sell this product without quality check and loose their reputation.................After all this way of tossing around to get the work of Kettle I had to eventually buy a new one and dump this piece of garbage.
The kettle is very goodlooking and heats up water in just few mins. Its very good in performance. Its very useful to me for reheating the baby milk. Its very easy to use. The only con i find is the glass heats up too but that's case with any glass kettle. Rest its simply wonderful.
Dear Customer, We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at firstname.lastname@example.org. Alternatively, you can contact us at +91-9278912345. Regards, Team Kent
The 1st time it got spoilt within 2days of delivery and was replaced and now it’s spoikt again - I bought it in October and within 5months spoilt again . Only advantage that it Looksgood but isn’t a sturdy machine at all !