- Map: 1 pages
- Publisher: ILX Group; 1st edition (29 January 2008)
- Language: English
- ISBN-10: 095448844X
- ISBN-13: 978-0954488444
- Package Dimensions: 41.9 x 29.5 x 0.3 cm
- Average Customer Review: Be the first to review this item
ITIL V3 Process Map: A Graphical Representation of the Linkages Which Exist in the Service Lifecycle Map – Import, 29 Jan 2008
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Most helpful customer reviews on Amazon.com
Service Strategy shows "Specification of the Service Portfolio" not Service Portfolio Management. It also shows some activities in Service Strategy, but not the key; Define Market, Develop the Offerings, Develop the strategic assets, and Prepare for Execution.
The back side shows a RACI matrix that has an error. ITIL v3 says there is 1 and only 1 person accountable (Owner). Yet the "Develop and Maintain Security Policy" line shows both the Service Design Manager & the Service Transition Manager as accountable.
Bottom line, it's not bad for $10, but it is not definitive and should not be used for more than a conceptual overview. This is NOT suitable as a study guide for the Foundation V3 Certification Examination. Also note: it also include an adverts on both sides for the creator's firm (no biggie, just be aware).
My co-worker ordered this two months ago, and mounted it with the main page out. The one I rec'd is single sided only, and I just checked my co-workers and it is also one-sided; something has changed since this item was first posted on Amazon. The main reason I ordered this was based on the reviews praising the back side. The sheet also took 6.5 weeks to arrive, and was bent. The front chart is decent, but this is definitely not as described, hence the 1-star.
Some may find the process map side somewhat busy with the inclusion of the ITIL book covers associated with each process stage. They certainly attempt to pack in as much as possible here. In the end, I feel the additional visuals are worth the it, particularly when you have a need to provide staff new to ITIL (or v3 for that matter) a quick reference/study guide.
ILXgroup also makes poster-sized versions of each side of this map, which is especially useful for hanging in your work place.
THE LEGEND EXPLAINS WHO IS RESPONSIBLE FOR WHAT PROCESS, WHO TO REPORT TO, WHO TO INFORM, WHO IS ACCOUNTABLE, AND WHO SHOULD BE CONSULTED? THIS RACI IS UNCOMPLICATED, EASY TO READ & GREAT VALUE. I WOULD HIGHLY RECOMMEND THIS ROAD MAP TO ITIL. WE HAVE PLACED MARKERS ON THE MAP SO PEOPLE CAN SEE WHAT PROCESSES THEY'RE RESPONSIBLE FOR. I SPILT MY DRINK ON THE MAP AND JUST WIPED IT CLEAN.