- Paperback: 5 pages
- Publisher: Stationery Office Books; version 3 edition (30 May 2007)
- Language: English
- ISBN-10: 0113310501
- ISBN-13: 978-0113310500
- Product Dimensions: 23.9 x 10.4 x 29.5 cm
- Average Customer Review: Be the first to review this item
ITIL Lifecycle Publication Suite: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement Paperback – Box set, Import
Paperback, Box set, Import
From the Back Cover
The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually.
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Most helpful customer reviews on Amazon.com
I have a ITIL v3 Expert certification and these books are a must if you want to pass the exams. The exams are tricky and definitely will test the small details contained in these books. Do not think you can pass the ITIL Intermediate certification exams by merely mastering the ITIL foundations materials.
The drawbacks are first the cost, which is prohibitively expensive, and the ambiguity of the issues. These 5 books were written by multiple authors who are experts in ITIL. As with many such works, these books try to harmonize different opinions in many matters into a unified body of work. The result is that answers to many questions have no definitive, or at best ambiguous, answers. For example, in Service Design book, the Continuity Management process has 4 stages. The generally accepted wisdom is that Business Impact Analysis (BIA) is performed in the Requirements phase. But not quite firmly, says the Service Design book. BIA can also be performed in the Initiation stage, but the book never explains which portion of BIA are done in the Initiation stage vs the Requirement stage. So much for clarity...
This package has 5 books of ITIL:
This is the book that all CIOs and upper level IT managers should read. It gives the proper 10,000 feet view of IT and how to direct its resources and capabilities based on business analysis, demands, and requirements. It covers Financial, Demand, and Service Portfolio Management.
This book has the most ambiguity. Service Design is involved with converting business strategy and requirements into IT processes and architecture to deliver business value in the form of increased utility and warranty. HIghly recommended to all enterprise architects (SOA, database, application, infrastructure etc).
Covers transitioning the new designs or improvements to IT processes and architecture to the IT Operation. This book is must for QA and Change Management personnel. Operations Manager and Application Managers should also read this book. The most important process in Service Transition is the Change Management which this book covers well.
Covers the best ways to run IT operation to deliver business value of utility and warranty. It strongly advocates balance in operational interests. For example, a good operational group is neither reactive or proactive but balances the two interests. Strongly recommended to all operational managers.
5)Continual Service Improvement
The most simplest and least ambiguous of the 5 books. Contains many clear and unequivocal answers. Especially recommended to project managers and Change Managers. CSI should be implemented in all phases of IT.
These books are not perfect and certainly could have less ambiguity. But the knowledge contained in these books are worth their considerable weight in gold.