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ITIL For Dummies by [Farenden, Peter]

ITIL For Dummies Kindle Edition

5.0 out of 5 stars 1 customer review

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Length: 392 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English

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Product description

Product Description

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
  • Understanding how ITIL can help you
  • Getting to grips with ITIL processes and the service lifecycle
  • Implementing ITIL into your day to day work
  • Learn key skills in planning and carrying out design and implementation projects

From the Back Cover

Learn to:

  • Manage your IT services with ITIL
  • Get to grips with the five stages of the ITIL service lifecycle
  • Implement ITIL in your organisation
  • Use service management as a strategic asset

The quick, easy way to get a handle on the international best–practice guidance for IT service management

Whether you′re preparing to sit the ITIL Foundation exam, or you′re an IT manager looking to expand your skill set and adopt the international best–practice guidance for IT service management used by NASA, the NHS, HBSC bank and Disney, this book is for you. ITIL examiner Peter Farenden explains ITIL principles and concepts in plain English, using many real–world examples that help you to see how they apply in an everyday context. He breaks down the five stages of the ITIL service lifecycle into easy–to–digest servings, and offers expert guidance on how to implement ITIL in any organisation.

  • Get the lowdown on ITIL find out exactly what ITIL is and, more importantly, how it can help you and your organisation
  • Understand the fundamentals learn about core ITIL concepts, principles and terminology and familiarise yourself with the service lifecycle the backbone of ITIL
  • Get the lie of the land explore each stage of the ITIL service lifecycle, including service strategy, service design, service transition, service operation and continual service improvement
  • Get practical discover how to implement and use ITIL service management processes and practices in your organisation with tips on which ITIL elements to try out first for quick results
  • Get certified! get the lowdown on how to prepare for the ITIL Foundation exam

Open the book and find:

  • How ITIL can help you and your organisation
  • ITIL core concepts and principles made easy
  • The ITIL service lifecycle
  • How to integrate ITIL into your day–to–day work
  • Tips for planning and carrying out design and implementation projects
  • The lowdown on service transition projects
  • Guidance on getting your ITIL qualification
  • A glossary of key ITIL terms

Product details

  • Format: Kindle Edition
  • File Size: 9324 KB
  • Print Length: 392 pages
  • Publisher: For Dummies; 2011 edition (8 March 2012)
  • Sold by: Amazon Asia-Pacific Holdings Private Limited
  • Language: English
  • ASIN: B007RT1QAU
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 5.0 out of 5 stars 1 customer review
  • Amazon Bestsellers Rank: #1,30,121 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Top customer reviews

8 April 2016
Format: Paperback|Verified Purchase

Most helpful customer reviews on Amazon.com

Amazon.com: 4.2 out of 5 stars 40 reviews
Henry Jones
3.0 out of 5 starsGreat Primer for ITIL, but dont SOLELY rely on it for the exam.
25 March 2018 - Published on Amazon.com
Format: Paperback|Verified Purchase
A. C. B
4.0 out of 5 starsI feel like I needed something more to study
28 April 2017 - Published on Amazon.com
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2 people found this helpful.
sc
5.0 out of 5 starsPassed my exams!
5 September 2014 - Published on Amazon.com
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8 people found this helpful.
Rev
5.0 out of 5 starsFive Stars
26 April 2018 - Published on Amazon.com
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G. Misyak
5.0 out of 5 starsGreat Intro Book
8 January 2014 - Published on Amazon.com
Format: Paperback|Verified Purchase
6 people found this helpful.
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