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Hug Your Haters Hardcover – 30 May 2016

5.0 out of 5 stars 2 customer reviews

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Review

“Customer service is the new marketing. You need to buy this book if you care about your customers and your business.”
—Gary Vaynerchuk, author of Jab, Jab, Jab, Right Hook
 
“This is a landmark book in the history of customer service.”
—Guy Kawasaki, chief evangelist of Canva and author of The Art of the Start 2.0
 
“If you need to decrypt customer service, you NEED to read Hug Your Haters. Baer gives you a better map to success than anyone else.”
—Chris Brogan, CEO of Owner Media Group
 
Hug Your Haters is one of the most profound books a business can read today. Baer is one of the foremost experts on customer experience”
—John R. DiJulius III, author of The Customer Service Revolution
 
“When customers complain, they aren't just being negative - they're giving you fascinating insights and inspiration about your brand. Hug Your Haters reveals why detractors can become your most valuable customers.”
—Sally Hogshead, author of Fascinate and How the World Sees You
 
“Jay Baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints.”
—Steve Curtin, author of Delight Your Customers
 
“Jay provides strategies that are easy to understand and can be immediately implemented.”
—Jeffrey Gitomer, author of Customer Satisfaction is Worthless, Customer Loyalty is Priceless
 
“Finally a book with steps to get even the toughest critics on your side!”
—Jeffrey Hayzlett, primetime TV & radio host, keynote speaker, best-selling author and global business celebrity

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Product details

  • Hardcover: 240 pages
  • Publisher: Portfolio (30 May 2016)
  • Language: English
  • ISBN-10: 1101980672
  • ISBN-13: 978-1101980675
  • Product Dimensions: 16.2 x 2.2 x 23.6 cm
  • Average Customer Review: 5.0 out of 5 stars 2 customer reviews
  • Amazon Bestsellers Rank: #53,811 in Books (See Top 100 in Books)
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on 4 August 2017
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Amazon.com: 4.7 out of 5 stars 121 reviews
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5.0 out of 5 starsExcept for the occasional companies like Zappos or Warby-Parker who get it
on 7 March 2016 - Published on Amazon.com
Format: Hardcover|Verified Purchase
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3.0 out of 5 starsExpected more from it
on 7 June 2017 - Published on Amazon.com
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5.0 out of 5 starsHaters it's time to FINALLY get the love you deserve!
on 25 October 2016 - Published on Amazon.com
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3.0 out of 5 starsKindle Version Missing
on 1 March 2016 - Published on Amazon.com
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5.0 out of 5 starsThis Book Works
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