One star for the sake of writing review...if option was there, I would have given minus 5 stars. It was my worst decision to buy a window AC from Amazon. After installation by Hitachi Service personnel, AC was making horrible noise. The fan was defective. Requested replacement of AC. Amazon customer care support transferred my request to Technical Team and my plight started. Technical team asked me to prove that the AC is received in damaged condition and I have not damaged it. First they asked for installation report from Hitachi stating that AC is defective. Hitachi refuted to extend any help, even they closed my installation request stating that "could not contact customer". Later, Amazon Technical Team advised me to submit the photos and videos as a proof. For which I have to re-install AC and spend 2000 from my pocket. After submitting the photos and Videos, Technical Team said photos & videos are not acceptable as a proof. Sent some third party inspector for inspection. After all the follow up & investigation exercise, finally Amazon offered me replacement. To my horror & further disappointment, the replacement AC was also defective and have to return. Again I have to follow up for refund of money. After drama of 1.5 month, finally I got my hard earned money back. Worst... worst... worst customer support from Hitachi & Amazon. It made me literally beg on my knees without a fault of mine.
A defective AC was delivered !!! Its fan is not working . I was asked to file complaint with hitachi then only replacement would be done. So a good piece of advice to future customers that dont buy an AC through Amazon
I was skeptical while buying this AC because of the mixed reviews avialble on Amazon, however my friends suggested me to go for Hitachi and its been 4 months we are using it. Trust me this AC is really nice the only problem is installation piece. Initially i did not opt of installation from amazon but i was told later that if i dont take service from hitachi then there would be no warranty. The person who came for installation did not install it properly and i had to call an electrician from outside. Other than that the product is really amazing. Lovin it !!