HP Officejet Pro 8600 e-All-in-One Printer
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- Colour Printer
- Black Print Speed: Up to 18 ppm
- Copy Speed (Black): Up to 32 cpm
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Description for HP Officejet Pro 8600 e-All-in-One Printer
Produce professional colour for less than lasers page after page, and accelerate productivity with apps on the large touchscreen, networking options and versatile e-All-in-One performance. Easily print from a mobile device with HP ePrint. Ideal for printing professional colour for less than lasers and boosting productivity with versatile output, mobile printing and networking options.
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Most helpful customer reviews on Amazon.com
UPDATED: See updates at bottom.
Hewlett Packard has always been the "go to" brand for quality printing products and support. This well-earned reputation may be in jeopardy.
I purchased this printer and a 2nd paper tray for medium-volume office work that includes frequent single-addressee mailings. The mailings are done in MS Word with a file that has letter content and an attached envelop. Information about the printer indicates that this functionality is supported with envelops in the top tray and letter paper in the lower tray. There is no manual feed slot for envelops or special-size papers.
In summary, the HP Officejet Pro 8600 remains unable to accomplish the simple task of printing the envelop information on an envelop and letter body on the letter paper, after over 15 hours (and many sheets of paper and envelops) spent with HP support, internet research, testing, experiments, and driver reinstallations, It can only accomplish the task correctly if an envelop is in a word file containing only envelops and body in a file containing only things to print on letter paper, or if you print a page range that contains only one paper size. The printer otherwise is great - colors are nice, speed is okay. You can get all of that and correct envelop printing for less money with other printer brands.
HP has been laughably terrible to work with on this issue.
I started with the online chat support. I typed in my problem and went through the steps to get support. The result was a blank screen. I repeated, same result. I tried in a different browser. Same result.
I next called the telephone support line. I waded through a seemingly unending voice prompt tree. Finally, I got the ubiquitous "due to unexpected high caller volume..." message. This is partial success and is what speaker phones are ideally suited to handle. After 20 minutes on hold I was greeted with the musical tones of a heavily southeastern-Asia-accented male who called himself "Joe". Why India-outsourced telephone support agencies rename their agents with single-syllable English names is amusing - do they really think that I'll be more comfortable and happier since his name is Joe?
I spent 40 minutes with Joe who began by insisting that the 8600 has only one paper tray. I finally convinced him that there is an optional 2nd tray available and I exercised that option. He left for a bit to speak with a supervisor. He then came back and said that you cannot print envelops with the 8600. I assured him that you can. He insisted that it was impossible. I referred him to the user manual. He left again. He then said that it is impossible to print envelops and paper at the same time. I again referred him to the manual. He said that I didn't understand the manual and that the 8600 can print only envelops or paper but not both at the same time. After a bit of confusion I realized that he thought I wanted the printer to print letter content on both the envelop and the paper simultaneously - literally, at the same time. I was thoroughly unable to explain to him that it is a common practice to have a word file that contains both addressee information for an envelop and letter content in the same file. I hung up.
I then spent well over 10 hours over a couple of days trying everything I could find in support forums and elsewhere. Most of this consisted of trying different drivers (e.g. using the Deskjet 450 driver in place of the driver that is specific for the printer) and playing around with printer settings on the printer, in MS Word, and with driver configurations. I figure I wasted about $17,000 in paper and envelops during this process - okay, that is an exaggeration. Probably only wasted 200 sheets & 200 envelops. At times it appeared that success was in reach, but alas, it remained elusive.
I resolved to simply keep my envelop files separate from the letter content. This is far from satisfactory, however is workable.
Then an email from HP shows up. It appears that the information I was sending to get the chat support started was recorded somewhere and this agent followed up. A glimmer of hope...
The information provided in the email was almost entirely a subset of things I had already tried. It was very detailed and would have saved me a lot of time if I had it available before I began my self-support. It did suggest a driver I hadn't tried. Alas, the result was the same.
I replied, in copious detail, describing everything I had done. And clearly indicating that the problem remains. I included sample files and screen shots.
Within a half day, I got a reply. I was excited - it looked like things may finally work as advertised.
HA! The reply was a thank you for working with the support team and indicated that they were pleased that everything is now working properly.
I'll update this review if there is ever anything further to the saga.
Meanwhile: IF YOU NEED GOOD QUALITY COLOR PRINTING ON PAPER AND ENVELOPS - consider many of the manual feed options from Canon, Epson, Brother, Samsung ... steer away from this one.
UPDATE 6/1/2014: So, I've been using the printer regularly in a semi-manual fashion for envelops. In Microsoft Word, I have to print envelops attached to a document separately, by first clicking the envelop and just printing the current page, then printing the remainder of the document. This is a nuisance, but does work.
UPDATE 10/6/2014: The envelop feeder (tray 1) no longer works well. The envelops are printed with a large "tilt" in the alignment. Back to HP support (shudder).
This printer is the last straw for me in purchasing HP Inkjet Printer products. This printer's design clearly shows the number one motivation of HP, revenue over customer satisfaction.
There are two completely unacceptable functional designs in this printer.
1. Each time you install a new inkjet cartridge the printer goes through a "printer initializing" process. During this process the program sucks 10% of the remaining ink cartridges installed. So if you replace each of the four cartridges over a one week period without printing a single page each of the remaining cartridges will contain 30% less ink once the last cartridge is installed. This means that you basically have to replace all cartridges at the same time unless you don't mind wasting 30% of your ink.
2. The MOST FRUSTRATING PART OF THIS PRINTER is the fact that you CANNOT PRINT unless all cartridges are full.
So I am getting ready for a critical meeting in 1 hour, I need to print a multi-million dollar proposal for my top client for this meeting. I know I have plenty of black ink because I installed a new cartridge yesterday. I go to print this important document and the printer WILL NOT PRINT MY BLACK AND WHITE DOCUMENT BECAUSE THE CYAN INK was now out of ink! Now I know for a fact that this Cyan printer cartridge contained at least 10% ink when I installed the new black ink cartridge because a ran the printer report. So now I am panicking and grab another Cyan ink cartridge that I know contained 20% of ink remaining when I replaced it. It once again goes through it "printer initializing" process and now it won't print my BLACK AND WHITE DOCUMENT because the yellow ink is now gone!!! Keep in mind the yellow ink had a little less than a 1/4 of its ink remaining before I replaced the Black ink cartridge. Now after replacing the Cyan cartridge now the yellow ink gone so I again replace it with a used cartridge that had about 1/4 remaining but after this initializing process now all color ink cartridges are completely empty. Keep in mind, during this time I haven't been able to PRINT a single document since replacing the Black cartridge the previous day. So now I am completely out of three ink cartridges all because I changed out three cartridges.
So now I am so frustrated I want to throw the printer out my 10 story office window, if only the window opened. In a last ditch effort I call HP Support to ask how I can bypass the color cartridges to print my black and white document. I am told by support that the printer cannot print without the color cartridges. When I ask why I am told that it is due to the printer's high quality printing. So when I ask how in God's name does a yellow ink cartridge impact the quality of a black and white document, I get crickets chirping from the support person until he asks if I would like to speak with a supervisor. When I say yes, he places me on hold until the system hangs up on me 5 minutes later. I call back, now I immediately ask for a supervisor. The supervisor tells me that is the way the printer is designed. It uses color ink even in black and white documents to ensure "quality" printing and says he will send me a link to contact the CEO with my comments.
Moral of the story, NEVER buy a printer that "requires" color cartridges to print black and white documents. There is only one reason that color ink is required to print black and white and it is to sell more ink cartridges. This printer is purposefully wasting color inks in order to force the buyer to replace the cartridges as much as possible. Until HP rewrites their printer software to eliminate this wasteful ink usage I think anyone that purchases any of their inkjet printers should have their head examined. By the way I worked for HP in their Enterprise Software division so I am not just some HP hater.
ONE THING TO BE AWARE OF- Correct me if I am wrong, but if you buy from a third party, the One year warranty begins when the third party buys the printer, not when you the customer buys it from Amazon. I purchased the printer from Amazon on Sept 2014, but the HP website (where you are directed when the thing breaks) says the warranty started on June 2014. That's three and a half months the warranty is wasted sitting on the third party sellers shelf. What a waste.