Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
About the Author
Peter Abbott is a retired university lecturer. He has written a number of Men-at-Arms titles for Osprey, He has been collecting material on the various Ukrainian forces for many years.
Eugen Pinak graduated as a Master of Law from the Taras Shevchenko University and currently works as a lawyer in Kyiv. He is a serious student of military history, including orders of battle, organisation and uniforms.
Lewry is Senior Lecturer, Manchester Metropolitan University.