Top critical review
Worst service. U will regret buying it soon.! Don't even buy this
22 November 2018
The order first received had some manufacturing defect with the misalignment Pin & they haven't included the Twister as per amazon description. I had requested for replacement and amazon was too quick that in 2days I got the new package. This package also didn't had the twister and the Fitkit manufacturing team confirmed me that they don`t have any information regarding twister to be included in the package. I got this product for 17990/-. Also, i have noticed that some paint was missing(so it got rusted) near the weld region at the bottom of left handle bar as picture attached. i contacted the manufacturing team again and now with amazon policy, i can only return the product & get the refund. Fitkit support team requested me to return and order other variant with good discount from their side. Since every other function was upto my expectation, i decided to keep the product. Fitkit support team sent me the twister(it s bit small & made of plastic - quite sturdy though). Thanks to Nisha who had done very good job from her side.
I`m giving the rating of 5 because of their follow-ups and keeping their word.
-One can control the treadmill using GFIT app. Once paired with bluetooth, I CAN START, STOP and PAUSE at any time. I can RESUME my workout after sometime(even after 2hrs provided ur bluetooth connectivity is not lost). This app records all the details about the workout done on treadmill as picture attached. It can also shows your rank and levels among all the users of GFIT APP. I don`t know if this feature is available in other brands, but at this price range, it s very good. At times, my phone bluetooth behaves weird, only one time i faced disconnection with treadmill in past 10 days. Good for people who are serious about weight loss and workouts.
-Good quality at this price range.
-Best for fast walking/jogging at 9-10km/hr
It was working fine for 2.5months. Treadmill belt got loose and there were instructions given in owner manual on how to tight it. I followed the steps. However, there is no mention of how much tight we should give or how we can check tension of belt. I tightened it bit more, it put lot of stress on my knees and started developing knee pain in a week time. Trying to contact support from past one week. Poor response from them. They pick the cal and tel to send WhatsApp msg with issue and they will respond. But till now nobody called back and no one responded for servicing. They say 24/7 service and support s provided. Doesn't look that way. Better opt for product which provide good servicing. That s must for this kind of product. My own experience from this is, my goal on weight loss s starting to fade because of knee pain caused from treadmill. Opt for something more better.
I'm behind service guy and support to come to my place for servicing for almost a week now. Very poor service. How does it matter getting warranty if u r unable to use it because of simple issues. Worst service. I'm regretting already. Pls dont buy any of Fitkit products
Its been 8months I'm using this treadmill. On 12th july, I smelled some coil burning while using this treadmill. I switched it off. After some 2hrs, I switched it on and got some weird sound from the motor. I raised a service request from Fitkit. First 2service within warranty period s free of cost. On Friday, fitkit assured me that service guy will come in 2-3days. To my surprise, the very next day they called me telling that they will come for servicing. I told them to come on 15th July since I was out of town. I'm working personnel and I requested them to come after 5pm. From 15th to 18th July, everyday different person will cal and ask me to send my location but no one had showed up for service yet. I had canceled all my plans in evening in these days thinking that service guy will come. But 4days went past like that already. My workout routine got affected for a week because of this. When everything works fine, it s good but something goes wrong, u will definitely regret buying this product.