100% PP 100%25%20PP
   345.00
  • M.R.P.:    599.00
  • You Save:    254.00 (42%)
  • Inclusive of all taxes
FREE Delivery on orders over ₹499.00.
Pay on Delivery (Cash/Card) eligible
What is this?
What is Pay on Delivery?
Pay on Delivery (POD) includes Cash on Delivery (COD) as well as Debit card / Credit card / Net banking payments at your doorstep.
Only 1 left in stock.
Sold by uRead-Store (4.8 out of 5 | 3,412 ratings) and Fulfilled by Amazon.
Other Sellers on Amazon
Add to Cart
   270.00
   75.00 Delivery charge
Sold by: Browsers' Alley
Add to Cart
   371.00
FREE Delivery on orders over    499.00. Details
Sold by: Amazing_Buy
Add to Cart
   371.00
FREE Delivery on orders over    499.00. Details
Sold by: Amazing Buy
List & Earn Rs.250* extra. Available in Bangalore, Mumbai, Chennai, Hyderabad. Sell on Local Finds.
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more.
See all 3 images

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer Paperback – 19 Nov 2002

4.7 out of 5 stars 6 customer reviews

See all 6 formats and editions Hide other formats and editions
Price
New from
Paperback
   345.00
   270.00
click to open popover

Save Extra with 1 offer

  • Cashback (3): Go Cashless: Get 10% cashback up to Rs. 50 using BHIM UPI (available only on mobile app/website) or RuPay cards. Offer period 1st September to 30th September. Cashback will be credited as Amazon Pay balance within 15 days from purchase. Here's how
  • Go Cashless: Get 10% cashback up to Rs. 100 using Visa debit card, credit card or ATM card. Only on your first 2 cashless orders on Amazon.in (including mobile recharges and bill payments). Offer period 4th Sep to 30th Sep. Cashback within 10 days. Here's how
  • Go Cashless: Get 10% cashback up to Rs. 100 using Visa Signature or Visa Infinite cards. Offer valid only once per customer (including mobile recharges and bill payments). Offer period: 11th Sep to 24th Sep. Cashback within 10 days. Here's how

Frequently bought together

  • Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
  • +
  • The Nordstrom Way to Customer Service Excellence, 2ed (Business)
Total price:   625.00
Buy the selected items together

Product description

From the Inside Flap

letely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

Sewell focuses on the expectations and demands of contemporary consumers and employees, showin

About the Author

Carl Sewell is the owner of one of the largest car dealerships in the United States, with more than one billion dollars in sales. He lives in Dallas, Texas, and speaks regularly to prominent executives and top corporations nationwide.

Paul B. Brown
, a long-time contributor to The New York Times and a former writer and editor for Business Week, Financial World, Forbes, and Inc., is a bestselling author who has collaborated on numerous business classics including Customers for Life and Your Marketing Sucks. He lives in Duxbury, Massachusetts.

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter mobile phone number.



Product details

  • Paperback: 240 pages
  • Publisher: RHUS; Revised edition edition (19 November 2002)
  • Language: English
  • ISBN-10: 9780385504454
  • ISBN-13: 978-0385504454
  • ASIN: 0385504454
  • Product Dimensions: 14 x 1.3 x 20.9 cm
  • Average Customer Review: 4.7 out of 5 stars 6 customer reviews
  • Amazon Bestsellers Rank: #1,84,058 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?


Customer reviews

4.7 out of 5 stars
Share your thoughts with other customers
See all 6 customer reviews

Top customer reviews

20 March 2018
Format: PaperbackVerified Purchase
3 September 2015
Format: PaperbackVerified Purchase
23 August 2017
Format: PaperbackVerified Purchase
24 February 2014
Format: PaperbackVerified Purchase
13 July 2013
Format: PaperbackVerified Purchase
One person found this helpful
Comment Report abuse
7 November 2015
Format: PaperbackVerified Purchase

Would you like to see more reviews about this item?

Pages with related products. See and discover other items: marketing books

Where's My Stuff?

Delivery and Returns

Need Help?