- Paperback: 272 pages
- Publisher: McGraw Hill Education; 2 edition (1 July 2017)
- Language: English
- ISBN-10: 1259005216
- ISBN-13: 978-1259005213
- Product Dimensions: 38.6 x 2.8 x 58.4 cm
- Average Customer Review: 52 customer reviews
- Amazon Bestsellers Rank: #5,288 in Books (See Top 100 in Books)
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Paperback – 1 Jul 2017
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When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; Handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
About the Book
When stakes are high, opinions vary, and emotions run strong, one has three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives readers the tools they need to step up to life's most difficult and important conversations, say what's on their minds, and achieve the positive resolutions they want. Readers will learn how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with their neighbors or spouses, crucial conversations can have a profound impact on career, happiness, and futures. With the skills they learn in this book, readers will never have to worry about the outcome of a crucial conversation again.
Key Selling Features
- Techniques geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression
- The four main factors that characterize crucial conversations
- A powerful six-minute mastery technique that prepares readers to work through any high-impact situation with confidence
Market / Audience
Anyone who needs to communicate in delicate situations at home, work, or in the community
About the Authors
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc. and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.
The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations. -- Mark Victor Hansen, co-creator, #1 New York Times best-selling series Chicken Soup for the Soul.
This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired. -- From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
About the Author
About the Author
Kenny Patterson, Joseph Grenny, Ron McMillan and Al Switzler co-founded VitalSmarts. The company deals with corporate and organisational training and is a leader in its field. They co-authored the second edition of Crucial Conversations Tools for Talking When Stakes Are High.
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Top customer reviews
Why crucial conversation?
When crucial conversation? &
How to manage crucial conversation..
At one point of time, I felt that conversation cannot be successful only by the efforts of an individual; it has to be a conversation. Surprisingly, towards the end book talks about that as well leaving you delighted & satisfied.
This book needs to be referred again & again!
Delivery service was good.
A must read for improving communication.
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