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Consumer Behaviour Paperback – 13 June 2017
by
Sangeeta Sahney
(Author)
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Consumer Behaviour (CB) intended for students of MBA specializing in marketing, undertakes detailed discussions to explain and analyse behaviour of Indian consumers and strategies used by marketers to deal with them.
The book is divided into 16 chapters. It begins with introducing the subject, market research, market segmentation and positioning. Following this, the book elaborates on the process of consumer decision making also providing key learnings for a budding marketer to handle situations. Effect of psychological influences such as needs, emotions, memory, personality, perception, imagery and attitude while making a choice before a purchase is well covered. Elaborate discussion on sociological influences on buying behaviour of a consumer including family, social class, lifestyle analysis, opinion leadership have been provided too. The book also includes chapters on integrated marketing communications, models of communication strategy and diffusion of innovation.
Besides students, the book with its application-oriented approach would also be useful to marketing professionals.
Features
• Detailed coverage of consumer decision making process, market segmentation and positioning of products as per consumer choices has been provided
• Chapters include sections on Implication for Marketers that provides an insight/relevance of the topic discussed for young professionals on how to strategize for different situations
• Chapters begin and end with relevant Indian and Asian cases to enhance and hone the marketing skills of the readers
• Chapter-end exercises include numerous critical thinking questions along with self-evaluation quiz for practice
Online Resources
For Faculty:
Instructors’ Manual
PowerPoint Slides
MCQs
For Students
Additional Reading Material
Flashcard Glossary
Table of contents
1. Introduction to The Study of Consumer Behaviour
2. Market Research and Consumer Behaviour
3. Market Segmentation and Positioning
4. The Consumer Decision Making Process
5. Models of Consumers: Models of Consumer Behaviour
6. Consumer Needs and Motivation, Emotions and Mood, Consumer Involvement
7. Consumer Learning and Memory
8. Personality, Self Concept and Self Image
9. Consumer Perception, Risk and Imagery
10. Consumer Attitudes
11. Consumer Communication
12. Consumer Groups, Reference Groups and Family
13. Social Class and Mobility, Lifestyle Analysis
14. Culture, Sub-culture and Cross Culture
15. Interpersonal Communication and Opinion Leadership
16. Diffusion of Innovation
17. Related categories
The book is divided into 16 chapters. It begins with introducing the subject, market research, market segmentation and positioning. Following this, the book elaborates on the process of consumer decision making also providing key learnings for a budding marketer to handle situations. Effect of psychological influences such as needs, emotions, memory, personality, perception, imagery and attitude while making a choice before a purchase is well covered. Elaborate discussion on sociological influences on buying behaviour of a consumer including family, social class, lifestyle analysis, opinion leadership have been provided too. The book also includes chapters on integrated marketing communications, models of communication strategy and diffusion of innovation.
Besides students, the book with its application-oriented approach would also be useful to marketing professionals.
Features
• Detailed coverage of consumer decision making process, market segmentation and positioning of products as per consumer choices has been provided
• Chapters include sections on Implication for Marketers that provides an insight/relevance of the topic discussed for young professionals on how to strategize for different situations
• Chapters begin and end with relevant Indian and Asian cases to enhance and hone the marketing skills of the readers
• Chapter-end exercises include numerous critical thinking questions along with self-evaluation quiz for practice
Online Resources
For Faculty:
Instructors’ Manual
PowerPoint Slides
MCQs
For Students
Additional Reading Material
Flashcard Glossary
Table of contents
1. Introduction to The Study of Consumer Behaviour
2. Market Research and Consumer Behaviour
3. Market Segmentation and Positioning
4. The Consumer Decision Making Process
5. Models of Consumers: Models of Consumer Behaviour
6. Consumer Needs and Motivation, Emotions and Mood, Consumer Involvement
7. Consumer Learning and Memory
8. Personality, Self Concept and Self Image
9. Consumer Perception, Risk and Imagery
10. Consumer Attitudes
11. Consumer Communication
12. Consumer Groups, Reference Groups and Family
13. Social Class and Mobility, Lifestyle Analysis
14. Culture, Sub-culture and Cross Culture
15. Interpersonal Communication and Opinion Leadership
16. Diffusion of Innovation
17. Related categories
- ISBN-100199472688
- ISBN-13978-0199472680
- PublisherOxford University Press
- Publication date13 June 2017
- LanguageEnglish
- Dimensions20 x 14 x 4 cm
- Print length600 pages
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Product details
- Publisher : Oxford University Press (13 June 2017)
- Language : English
- Paperback : 600 pages
- ISBN-10 : 0199472688
- ISBN-13 : 978-0199472680
- Item Weight : 1 kg 110 g
- Dimensions : 20 x 14 x 4 cm
- Country of Origin : India
- Best Sellers Rank: #303,273 in Books (See Top 100 in Books)
- #483 in Marketing (Books)
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