Empathy in its broader sense is the action of understanding, being aware of, being sensitive to, & vicariously experiencing the feelings, thoughts, & the experience of another . Thus the book " FROM COMMAND TO EMPATHY ": Using EQ in the Age of Disruption " authored by Avik Chanda & Suman Ghosh assumes greater significance to fulfil the most important task of Present Government of India e.i " SAB KA SATH SAB KA VIKAS" meaning "INCLUSIVE GROWTH ". The task of fulfilment of the manifesto: " SAB KA SATH SAB KA VIKAS" is becoming more complicated because of disruptions on account of technological advances and high aspirations of the public at large be it rich, upper or lower middle classes , poor and 20% population living below poverty levels (BPL) To fulfill the task of "Inclusive Growth" included in the manifesto of Present Government, the revolutionary concept of using EQ (Emotional Quotient) , as a tool of management in the age disruptions, assumes great significance. There is an urgent need at this point of time that this new management tool of EQ be taught & applied in all big corporations and equally in all Government & Semi Government organisations ( PSUs). The book in the most generous reading emphasizes empathy & the value, socially and professionally as well as morally, of making an honest effort to understand what drives another person / other persons
It was indeed wonderful to read this book. The authors have brought out through practical examples, what it means to run business with empathy. This is the need of the hour, when most businesses are under transformation. Having worked with two big 4s and one of the largest FMCG companies in India, I can tell you that rediscovering empathy in the workplace and driving it through the corporate culture is at the core of any corporate strategy for change and transformation. The authors have hit it on the head. I used the book to link it to our new code of conduct at Coca Cola and how the findings in the book resonate deeply with the need for empathy and inclusiveness. I congratulate the authors on their fine work and would gift this book to anyone who I think would want to win in business in the next two decades!
From Command to Empathy is a much-needed book in today's times that talks about EQ ( or lack of it) in the Indian work-place and how being more emotionally enabled delivers better results for everyone on the ground. It's a must read for everyone who aspire to be tomorrow's leaders in the corporate culture.
A very intriguing book, which I could easily relate to. I was instantly hooked onto the ease of language and contextual everyday examples which I (in fact we all) face in some form or the other in our daily corporate lives. In todays fast paced environment, this book finally gave the perspective to practical side of the world we live in. It’s amazing how it has influenced me in my day to day chores at work and I try to influence my peer group to live the guiding parts of the book, to make myself and my colleagues more Empathetic towards the overall Goals for myself and the organization in perspective.
Truely an intriguing book which would help one handle situations after giving a thought to emotions, and convey empathy, rather than command, to colleagues in the workplace. I particularly loved the way the short stories have been narrated to create the critical situations portraying clash of judicious decisions vis-a-vis emotions. In today’s faceless corporate world I could frequently co-relate the situations with my own practical experience. Definitely a must read for all young executives and future leaders of the corporate world.
An absolute must read. My favorite part of the book is the empathy the authors show for the reader and potential learner. the anecdotes and stories culminating in exercises at the end of the chapters are real gems. I've read many books about the modern workplace and how to navigate your way through complicated people-networks but this one takes the cake.
"This is a great book that shows that EQ is the new Cool and can be used to get the best out of people one works with. It's equally relevant, not just for MNCs but also individual entrepreneurs such as myself"
A very useful book for every manager in today’s workplace. The importance of EQ is not understood enough, in the context of being a successful Manager. This book explains the context with many examples and explains why empathy is important to build teams and get results. Most useful are the many exercises and tools which help readers build this competence. A must read! – Dipak Marwah, Founder &CEO, PathGlow Consulting
The best job is when you combine skills with the organisation goals and values. Often you may not lead teams to your liking, and still have to bring them around to their optimal performance. Reading through this book can help one find answers to the most intricate puzzles of the day, especially those posed by the the legacy-laden employees.
The book is a highly researched, insightful work on a range of issues, but most importantly on the MIllennials, who now form the largest proportion of employees in India... this is a great read for both young professionals and the seniors who manage them!