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From Command to Empathy: Using EQ in the Age of Disruption Hardcover – 22 Dec 2017
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"‘The world of work is rapidly changing because of technology and globalization, but it is impossible to predict where jobs will be. The only preparation for this new world is a strong foundation of basic skills, layered with an emotional intelligence, that makes us mindful, empathetic and resilient. This book does a wonderful job of thinking about emotions in the Indian workplace. With its rich brew of personal experiences and learnings, engaging case studies, research and questionnaires, From Command to Empathy is essential reading for employees and their leaders.’ —Manish Sabharwal, board member, Reserve Bank of India, and CEO, Team Lease
‘As the world hurries towards a path of unsustainable growth and increased disparities, next generation of corporate leaders and managers will have to bring in empathy as an important element in running inclusive businesses. I sincerely believe this book will provide a direction to the younger generation of future CEOs, CTOs and CFOs—that pure business as usual will not work and they will have to bring in an environment or culture that combines heart and the mind.’—Harish Hande, chairman, SELCO India, Ramon Magsaysay Award–winner and chosen by Business Today as one of the ‘twenty-one young leaders for India’s twenty-first century’
‘Rapid changes in technology are disrupting the old order like never before. Professionals today need to constantly reinvent themselves to cope with these changes. Ironically, it is emotional maturity that will be required more than anything else to succeed in a world run by robots and machines. From Command to Empathy provides a well- researched and easy-to-apply framework of how to succeed in such an environment. An essential book for our times!’ —Hitesh Oberoi, co-promoter, MD and CEO, Naukri
‘This book is one of the best books I have read on bringing EQ into the workplace. I loved the examples, case studies, assessment tools and excellent practical approach of the book. I highly recommend it to every Indian manager!’ —Prasad Kaipa, CEO Coach, board member, Indian School of Business, author of From Smart to Wise and TEDx speaker
‘As nations progress economically, the nature of work moves from routine to being knowledge-intensive and creative. This necessitates leadership and management systems to evolve from being command and control–oriented to one that is based on trust, empathy, empowerment and inspiration. And key to that new style of leadership, according to the authors, is emotional enablement. This book is an important contribution that makes us sensitive to this evolving context and provides us with insights about how to get the best from people and organizations in this volatile, uncertain, complex and ambiguous world.’ —Sourav Mukherji, dean and professor of organizational behaviour, IIM–Bangalore‘
I believe that EQ starts with self-awareness and if we are aware that we need to make a change in our lives, this book can be of great help. The authors bring together both cognition and emotion in a framework to transform the self. It is a must-read for all managers and leaders. More, if each one even practises a fraction of what is being read, [they] will see a sea change in their work life and personal life for sure.’—S.V. Nathan, chief talent officer, Deloitte India
‘Today it is imperative for leaders to focus on empathy and inclusion in the workplace. This will help integrate the greater number of millennials and women professionals into the culture. In the history of Indian businesses, such an imperative takes us into unchartered territory. This is where From Command to Empathy makes its most important contribution. Hard to put down—I cannot recommend this book enough!’ —Shradha Sharma, founder and CEO at Your Story Media, Fortune 40 under 40 and ET’s Promising Entrepreneurs of India Award–winner
‘In today’s era of competitiveness, being technically skilled just isn’t enough. Building an empathetic culture is critical to building successful businesses. From Command to Empathy is one book that shows how emotional leadership can be the most important factor in driving your business goals. A must-read for all present and future leaders.’—Dhimant Parekh, founder and CEO, TheBetterIndia.com
‘I recommend [From Command to Empathy] to all leaders, technocrats and practitioners who believe that EQ will play an even more critical role in the future as we co-exist with machines that have equal or better IQ than humans. From Command to Empathy is a book that addresses this urgent need head-on.’—Sachin Lulla, IBM global vice president, rated top influencer for #IoT #Artificial Intelligence and #Watson
‘Beyond just the reading pleasure, this book is an effective reference applied to the challenges the knowledge workforce of today is facing and struggling to deal with. The case study–driven style, combined with the ESTEEM framework, makes it real for the reader and provides creative insight to be both productive and popular in the workplace. Command to Empathy is critically relevant for the knowledge workforce of this century.’—Tanmay Bandopadhyay, senior director, Johnson & Johnson LLC‘
In today’s VUCA (Volatile, Uncertain, Complex, Ambiguous) world, the one question everybody is struggling with is what are the skill sets required to do the jobs of the future. The book wonderfully combines the insightful business experiences of the authors with contemporary science and academics to provide a very simple framework for succeeding in business life by mastering your EQ. It is a very practical guide which can be used by millennials and others alike to not only succeed but find great satisfaction and joy in their work.’ —Vishal Bhola, global vice president, Unilever, Shanghai, China
‘In the globalized business world of today, technology and tools tend to take the entire human dimension out of the equation! All the more reason why being realistic about goals, reflective of experiences and empathetic towards others at the workplace should form a critical aspect of our lives. From Command to Empathy totally nails this key imperative of the Digital Age.’—Anoop Nambiar, chief data officer, HSBC Insurance
‘This isn’t the first book written on EQ—and won’t, almost certainly, be the last—but it’s the first that I’ve come across that has such a heavy Indian perspective while being global in its outlook. The reader will enjoy the many interesting and pertinent anecdotes that intersperse this scholarly yet engaging piece of work, as he also undoubtedly will the conversational tone of the narrative. Having had the good fortune of knowing Suman over a period of time and being a part of the admiring audience at a number of his ‘talks’, I can vouch for the sincerity with which he and his co-author have approached this topic. I wish all principals, teachers and parents would read this book; there’s much here—from Zen masters to mindfulness to millennials—that I am sure they’d relate to and benefit from. If we seek to build a society based on, borrowing an acronym from the book, ESTEEM and if tomorrow’s society needs to be reflected in today’s classroom, we’ll certainly gain from the authors’ perspective.’—Santanu Das, president, Karnataka ICSE Schools Association, and principal, Sarala Birla Academy
‘Today’s fast-paced and result-oriented work culture comes with its pitfalls: the lack of understanding and empathy of senior management towards its employees. From Command to Empathy is the first book to address this highly relevant and critical issue, the missing emotional quotient in most Indian companies. This book is an eye-opener on a much-needed workplace reform, perhaps even an impending revolution in the making.’ —G.D. Gautama, former home secretary, Government of West Bengal
‘Nowadays, start-ups are the new big thing. Entrepreneurs need to build relationships with and trust a whole host of people—employees, investors and clients. To navigate the many challenges on a daily basis, a high level of EQ will be the deciding factor between success and failure. From Command to Empathy provides a practical guide to steer through these complexities and make the right decisions. A great handbook for all current and aspiring entrepreneurs!’—Ashu Garg, venture capitalist, general partner, Foundation Capital, San Francisco, USA
‘Most skilled jobs will be automated in the future. What sets you apart is the Human Factor, your emotional quotient, your expertise in how you relate to other humans. This book teaches you exactly that—and more. Welcome to the future!’—Avelo Roy, CEO, Kolkata Ventures, and TEDx speaker
‘A well-written book with real-life examples that hit the message home. Many organizations and managers fail to appreciate the emotional intelligence needed to nurture and motivate their employees. Productivity and retention of employees is directly related to the emotional culture and the book captures it well. A must-read for new managers and companies trying to turn around their culture.’—Raj Manchanda, PhD, chief development officer, Frequency Therapeutics, Boston, USA
‘In today’s changing job market, junior candidates are often at a loss as they embark on their careers. To be successful on a long- term basis, young professionals need to have a good degree of self- awareness, be realistic in their expectations and develop the ability to learn continuously through reflection. From Command to Empathy addresses all these aspects beautifully, and shows how to make it work. A must-read for all millennials!’—Deepak Rathi, executive director and COO, Headcount, an ABC Consultants initiative
‘EQ lies at the heart of successful executive coaching. Although the concept is much in vogue, in reality, even seasoned leaders exhibit blind spots—being impatient, trying to prove oneself right, and not treating juniors with enough warmth. Recalibration thus becomes critical—pausing to connect back with oneself, at an emotional and psychological level. From Command to Empathy helps to do just that. A super-interesting book, with a framework, personal experiences, stories and case studies, that will engage, inform and inspire—a must book for every leader on the path to #BeTheStar.’—Vikram Kalloo, executive coach, founding fellow, Harvard University Institute of Coaching, and TEDx speaker
‘Contrary to widespread belief, achievements such as the Egyptian pyramids were not created by slaves but by free men inhabited by their will. In an economic world where religious beliefs are no longer such an effective engine, there are many theories that suggest models of leadership, to produce such prodigious results. In the book From Command to Empathy, Avik Chanda and Suman Ghose combine years of research and experience to offer a new grammar, based on the concept of empathy. What distinguishes this book from most others in the genre is its novelistic style of narration, interspersed with case studies, analyses and recipes for success, which make for an engaging reading experience and also benefit the reader in practical terms.’—Gerald Gaillard, author of The Routledge Dictionary of Anthropologists"
About the Author
Avik Chanda holds a graduation degree in Economics from Presidency College, Kolkata and a Masters from the Delhi School of Economics. He started his career in journalism and then moved on to management consulting. He has spent over two decades working with Fortune 500 companies, as part of his tenure at PricewaterhouseCoopers and Deloitte. He has a successful track record of playing key organizational and leadership roles, with a focus on technology implementation, competency building and business development. Presently, Avik works as an independent consultant, advisor and trainer. He has a solo exhibition of paintings and his poetry has appeared in over twenty international literary journals and anthologies, including Orbis, Aesthetica, Stride Magazine, Queen’s Quarterly, The Allotment and First Proofs (Penguin India). He has published two collections: Jokhon Bideshe (Protibhaash) and Footnotes (Shearsman, UK). Avik’s debut novel, Anchor, was published in 2015 by HarperCollins. Avik is a regular feature at literary meets and book festivals, and his forthcoming book project is a biography.
Suman Ghose holds an engineering degree from Indian Institute of Technology, Kharagpur and an MBA from Indian Institute of Management, Bangalore. He has over two decades of corporate work experience having worked in some of the world’s top multinational companies such as Cadbury’s, Intel, Philips and PricewaterhouseCoopers. His experience spans areas of competency development, practice building, programme management, ERP consulting, business consulting and logistics. He has worked in cross-cultural and virtual environments with global experience working in Asia-Pacific and Europe. Suman is co-founder of Inroads Leadership Development (www.inroads.co.in), which equips organizations to achieve great performance and meaningful growth by building critical leadership skills. Suman is qualified as a Coach from Erickson Coaching International, ICF accredited Coach training programme. His rich corporate background, coupled with his passion for teaching and interest in neuroscience-based holistic wellness, enable him to guide people towards self-mastery and high-performance mindset. His workshops are experiential in nature and conducted in a high-energy, high-impact environment using storytelling, which inspires and transforms. On a personal front, Suman’s interests include photography, running, cycling and social work.
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Thus the book " FROM COMMAND TO EMPATHY ": Using EQ in the Age of Disruption " authored by Avik Chanda & Suman Ghosh assumes greater significance to fulfil the most important task of Present Government of India e.i " SAB KA SATH SAB KA VIKAS" meaning "INCLUSIVE GROWTH ".
The task of fulfilment of the manifesto: " SAB KA SATH SAB KA VIKAS" is becoming more complicated because of disruptions on account of technological advances and high aspirations of the public at large be it rich, upper or lower middle classes , poor and 20% population living below poverty levels (BPL)
To fulfill the task of "Inclusive Growth" included in the manifesto of Present Government, the revolutionary concept of using EQ (Emotional Quotient) , as a tool of management in the age disruptions, assumes great significance.
There is an urgent need at this point of time that this new management tool of EQ be taught & applied in all big corporations and equally in all Government & Semi Government organisations ( PSUs).
The book in the most generous reading emphasizes empathy & the value, socially and professionally as well as morally, of making an honest effort to understand what drives another person / other persons