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The Bread is Moving: An introduction to Customer Experience & Service Design for Business & Governments by [Gandhi, Sunil]
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The Bread is Moving: An introduction to Customer Experience & Service Design for Business & Governments Kindle Edition

4.3 out of 5 stars 4 customer reviews

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Length: 246 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English

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Product description

Product Description

Social Media is ruling our world. The spread of social media is so fast and widespread that customer experience NOW is not only necessary to flourish the business but even for the survival of the business.

Praise for the book:

"The book is written in a simple to read and ready to execute format. I am sure, you will enjoy reading this book. And without wasting any time, you will start designing your organisations CX."

Govind Shrikhande, Customer Care Associate & Managing Director, Shoppers Stop Limited

"This book is very apt and timely for Indian market. Especially for hospitals, customer experience is critical and the book tells almost A to Z of it.”

Joy Chakraborty, COO, Hinduja Hospital

"I am impressed with how simply Sunil Gandhi has explained one of the most important aspects of Customer Experience (CX). Citing Indian examples he drives home the point very clearly and I am sure readers will be able to embark on a CX improvement journey right way."

Manan Choksi, Director, RE/MAX Gujarat, Director

Product details

  • Format: Kindle Edition
  • File Size: 3583 KB
  • Print Length: 246 pages
  • Simultaneous Device Usage: Unlimited
  • Sold by: Amazon Asia-Pacific Holdings Private Limited
  • Language: English
  • ASIN: B014R594SC
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 4.2 out of 5 stars 4 customer reviews
  • Amazon Bestsellers Rank: #1,51,970 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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on 28 September 2015
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on 5 December 2015
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on 2 October 2015
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on 28 September 2015
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Most helpful customer reviews on Amazon.com

Amazon.com: 5.0 out of 5 stars 1 reviews
5.0 out of 5 starsA must read for any CX professional.
on 8 June 2016 - Published on Amazon.com
Format: Kindle Edition
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