Top critical review
Cheap Quality Product with Worst ever Service
26 October 2018
Bought this refrigerator on 23rd May 2018 at the cost of 52,990/- The reason I bought a side by side refrigerator from BPL was for low price and the water dispenser. Water dispenser stopped working efficiently in a few days time. The container had to be adjusted again and again for the water to dispense properly. Otherwise the fridge worked fine for 4 months then stopped working on its own. I registered a complaint, and then follow up with it, after 5 days a person visits us who was clueless about the product. He asks for the owners manual and spoke to some guy on phone and tells me the fridge is fine but it's settings were changed (untrue)
The fridge is not working since last 15 days, I have registered multiple complaints but no service technician turns up to check it. Today again I called BPL customer care and the person is telling me all their technicians are busy as Sale is in progress on Amazon and once the sale is over they will look into my complaint. Now I had no choice but to put this review though I usually never review any product negatively.
Guys please avoid buying this refrigerator its cheap and the quality shows. The service is bad and non existent