Our son is Hearing Impaired. Prior to viewing movies on Amazon Prime's Streaming Service our son used to see only the Movies with hardly any knowledge about the dialogues that were going on, with subtitles for the movies he has really started enjoying the movies as well. I appreciate this feature the most.
1.0 out of 5 starsRemote control isn’t working in just 2 months of my purchase
28 September 2018
Just want to keep this feedback simple. The remote control that comes with the bundle has stopped working in just 2 months of my purchase and isn’t functional inspite of changing the batteries. This is pretty frustrating. No idea what to do. Worst, Amazon sells it separately for Rs 1999.
Just want to keep this feedback simple. The remote control that comes with the bundle has stoppedworking in just 2 months of my purchase and isn’t functional inspite of changing the batteries. This is pretty frustrating. No idea what to do. Worst, Amazon sells it separately for Rs 1999.
The Product has been giving trouble from day 1 but I still continued using it once in a while with lots of hick ups. It has totally stoppedworking now; either the remote or the stick or the cable. I need help or replacement immediately as it's still under warranty (Not a year as yet). Kindly get back with a solution immediately. Thanks
It can be unreliable at times as it will refuse to connect to wifi even if other devices are connecting to the same ap. Dhcp enabled / disabled after couple days of working on 3 different tp link routers it will stopworking with no internet access. There is something specifically wrong with this as my phones dont do this. The roku also works. The premium roku models even come with ethernet port so this headache is kicked away. The true appeal of firestick is prime video which is not supported on roku in our region. As for apps and stuff I don't use them. Purely streaming. And has horrendous battery life on the remote. 4 days at best. Even on rechargeable batteries. Pathetic.
Changing rating to two stars due to more trouble. Battery remote replaced two sets in two weeks as it is draining very fast Mirroring worked once then it stopped never worked again Many a times the firestick hangs and you have to restart Remote has limited functionality Most of the apps that you ant to use as replacement for dish tv will need to be purchased as a service So you can not completely five yiur Tata sky kind of stuff Good but not great. It doesn't have mobile mirror option like Chromecast does. For most of the things you need subscription. So there is a running cost. Quality wise it is good and easy to setup. I get error that it is not able to connect to server when I try to go to home option
remote stoppedworking after 4 months, tried everything like changing batteries etc but the remote is dead. Very poor product by amazon wasted 4000 bucks. Purchasing new remote is very costly (Rs 2000) with no warranty, better to throw the fire stick in trash. Was also planning to purchase amazon echo but now dropped the idea, very poor products by amazon. At least they should provide warranty on there remotes or decrease the cost of spare remote !
I received my Amazon fire stick on 21 Jan 2019 & installed it my self. It worked for nearly 3 weeks and then on 14Feb it stoppedworking. The remote stoppedworking or something else happened and I was not able to use the service. Then I called Customer Servive helpline & spoke to an agent who after listening to my complaint, said he will need to transfer to their special technical helpdesk and kept me on hold for a little time. The technical guy remotely guided me to do a lot of checks including inserting and de=inserting dongle several times. I followed each instruction and he stayed on the other end till the end.Finally after nearly 45 Minutes, he declared that the hardware(dongle) was defective and advised me to press for replacement of hardware. I did as directed and in three days the process of collection & replacement was completed. Today on 19Feb,2019 I installed the new Fire TV stick hardware. This time the dongle was installed successfully installed but was not offering Amazon Prime Video as one of the options. Again I called the Amazon Technical Helpdesk. Again the Agent remotely guided me in re-initializing the service but even after twenty minutes plus it did not work. He then advised me to email the screenshots of installed service to him. I did as directed. Twenty minutes later I again called the same Amazon technical service desk and yet another agent who also made me repeat the process earlier agent had. Finally after 15 Minutes declared that yet again a defective part had been sent to me. He said I had 2 options - to cancel & seek refund and buy another fire tv stick afresh or apply for another replacement of same free tv stick. Alarmed by repeated failure to perform of the product I had received twice, I requested him to advice another Model. I was the model I had ordered was not available now (withdrawn) and the new/latest model was going to be costlier by Rs 1000. I it appears have no option but to do as told. I have today ordered a third one (second replacement) and I am being charged Rs 1000 extra because the previous model is now not available.
Apart from the loss of Rs 1000 , I feel completely exhausted by what I have been subjected to. I feel I have got a mild bout of spondylitis by sitting up continuously with a Remote control today for over one hour. I have never ever had such a bad shopping experience. That too on Amazon’s own product. I have rated with one star because there is no option for a zero star rating.
I would like to give zero for this product, however this option is not available. Remote control provided with the product started acting weired after use of month only. It used to drain battery set in 2 to 3 days flat and have stoppedworking altogether within 2 months of purchase. Although so called warranty is available for 1 year however there is no option available to get the same replaced on amazon app. By far this is worst product I have purchased on Amazon and there seems to be no support whatsoever ..
I ordered the firestick and received a defective one which stoppedworking from the second day... Amazon was prompt in replacing it which is a plus. Now coming to the product it looks good however im not happy with the overall functionality of it... even with high speed 100mbps optical fibre broadband connection it isnt working as expected... the experience is not seamless... it often gets stuck at screens and there’s lag... and with all that it eats up your data... in this case it consumed 100gb data in two days with very mild usage..
Great product. This just takes your tv to a whole new level. User Interface is really good. Surprisingly voice search is really efficient. I did not really expect the voice search to be actually useful. Lot of apps are available to choose from. Also I must add , they have included extender for HDMI connection which was very thoughtful considering HDMI ports may not be easily accessible to accommodate the firestick So far I am happy with what I got. P.S. Remote stoppedworking in few months after buying and draining too much battery... Now I have stopped using remote...